BTSS Generalist

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi Business & Travel Shared Services Team.

Team / Role Overview:

• BTSS is a global service organization that provides a variety of core products and services to the business. These comprise of:
  • Archiving
  • Mail & Distribution
  • Managed Print Services
  • Office Supplies & Stationery
  • Marketing & Presentation Technology
  • Transactional Print
  • Global Travel
  • Corporate Card Program
  • Corporate Vehicle Program
• In addition to the 9 core services listed above, BTSS also oversees numerous country specific services on behalf of the business and other service groups where mutually agreed and with the appropriate controls in place. These include where appropriate: Accounts Payable (Country Imaging & Scanning), Executive Services (client hospitality, staff catering, Dining, reception, and switchboard), and a variety of other local utility services performed on behalf of other O&T products with no “on the ground” management presence.
• The role is responsible for the operational implementation and execution for one or more of the BTSS’ core and non-core products. This requires close coordination with the relevant regional Product Leads and Country Heads.

What you will do:

Strategy:

• Development and execution of the BTSS product strategy and operational delivery of BTSS services in conjunction with the BTSS Sub Cluster Head, and various regional functions as well as in country business management.
• Identification, development, and implementation of BTSS initiatives, which reduce cost, add value, increase control, enhance performance, and deliver shareholder value for in country services.
• Ensuring compliance with global and regional functional policies, procedures and programs whilst meeting local requirements and execution of local procedures as per country regulatory requirements as applicable.

Financial Management:

• Rigorous financial management and influence of direct and indirect spend.  Identification and sustained delivery of cost efficiencies.
• Direct participation and/or coordination of important and complex projects of the department. 
• Adhere and meet country financial budget.
• Monthly variance review and monitoring.

Talent:

• Help addressing training management for BTSS non-employees in country with the coordination of the country/Sub-cluster head.
• Provide Supervision and development of staff in country as/when require and applicable.

Operations Management:

• Ensure efficient delivery of BTSS services in country.
• Management of operational risk and control utilizing key performance indicators and service excellence and continuous Process Improvement techniques and identify weakness areas require corrections as appropriate.
• Continuous development and improvement of operational performance and output including efficiency, service quality and value for money.
• Regular interface with senior country management including the CCO, SCOO and various Business Heads as part of the country senior management team.
• Building and maintaining strong relationships and dialogue with key internal clients to ensure that services provided are customer centric and continually adapted to the changing needs of the business.
• Service delivery and operational management (performance analysis, reporting & metrics issue management, innovation, change management and continuous performance improvement).
• Management of significant outsourced operations including oversight of structured vendor management environment.  Engagement with outsourced supplier management at senior levels.
• Building and maintaining a robust control environment across all areas of responsibility.

What we will need from you:

• Operational experience in related or similar areas ideally within financial services.
• People and performance management experience.
• Demonstrated knowledge of applying best practices in shared services delivery.  Experience of applying strong project management disciplines, governance controls, change management programs and initiatives.
• Cost management and delivery of “bottom line” results.  Demonstrable achievement of rigorous objectives and financial outcomes.
• Local marketplace knowledge from commercial, business, and political perspectives would be an advantage.
• Developed vendor management experience.
• Significant client liaison or relationship management experience.
• Fundamental understanding of controls and associated processes.
• Great Negotiation skills.
• Ability to influence stakeholders at all levels.
• Strong English verbal and written communication with good presentation skills.
• University Degree with a specialization in business, accounting/finance.

What we can offer you:

By joining Citi Morocco, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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