BTS Business Relationship Manager (BRM)

Posted 4 Days Ago
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Wavre, BEL
Hybrid
Senior level
Healthtech • Pharmaceutical
The Role
Supports the connection between commercial brand teams and technology organizations across Europe. Advises stakeholders on digital solutions, AI, automation, analytics, and technology strategy; identifies opportunities for innovation; and oversees technology projects through implementation. The role also supports compliance, cybersecurity remediation, governance, audit readiness, vendor relationships, portfolio prioritization, change management, adoption, and continuous improvement of digital platforms and processes.
Summary Generated by Built In
Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

AbbVie is seeking a BTS Business Relationship Manager (BRM) to support the connection between Brand Teams and Affiliate, Area/Global, and Global Commercial BTS teams across Europe.

In this role, you will help stakeholders identify and use technology, digital solutions, data, and analytics to support business priorities. You will also contribute to technology projects, capability development, compliance activities, and the continuous improvement of digital solutions within the affiliate or region.

Key Responsibilities

  • Provide advice to Brand Teams, Customer Excellence, and local stakeholders on the use of technology to support value-added digital activities and business priorities.
  • Accelerate the adoption of AI, automation, analytics, and other digital capabilities across the affiliate by identifying opportunities to improve business outcomes through digital innovation.
  • Understand the local business landscape and dynamics to identify opportunities where technology can support key business strategies.
  • Understand emerging technologies and digital strategies within Global and Area BTS, and assess their potential impact on affiliate business strategies, systems, and processes to support effective transitions.
  • Define, initiate, and oversee the delivery of technology projects at affiliate and regional level, including the implementation of Global and Area systems.
  • Work with Affiliate and Geo teams to prioritize technology portfolios and initiatives based on business impact and effort.
  • Support affiliate security, compliance, governance, and audit readiness activities, including security remediation, identity and access management, MFA, NIS2 preparedness, and the maintenance of audit-ready documentation.
  • Help stakeholders make informed decisions regarding risk, costs, measures of success, and return on investment for BTS projects.
  • Maximize the impact and adoption of platforms and solutions by communicating their value and gathering user feedback to support continuous improvement.
  • Foster innovation and support change-management activities across the affiliate and region.
  • Understand the external technology environment and assess how it may affect AbbVie at affiliate level, as well as the opportunities it may create for the market.
  • Promote and share relevant technology solutions and best practices within BTS, across affiliates, and with Brand Teams.
  • Build effective working relationships with Affiliate, Area/Geo, Global, and Corporate BTS teams.
  • Manage relationships with external partners and service providers effectively and constructively, ensuring appropriate contractual arrangements are in place.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.
  • Five to seven years of experience in IT consulting, digital solutions, business relationship management, or a related area.
  • Experience analyzing, designing, and improving business processes.
  • Experience managing technology projects through the full project lifecycle.
  • Understanding of compliance requirements, the systems life cycle, and digital strategies supported by analytics.
  • Knowledge of digital and technology topics such as UX, web development, marketing technology, SEO, SEM, web analytics, social media, Sales, or CRM data management.
  • Ability to work effectively with stakeholders at all levels within a matrix organization and lead without direct authority.
  • Strong communication, stakeholder-management, organizational, and problem-solving skills.
  • Solution-oriented mindset, with the ability to manage multiple priorities and adapt to changing requirements.
  • Fluency in English.

Additional Information

AbbVie Culture

At AbbVie, we care deeply about bringing innovative solutions to patients in need. By joining us, you'll be at the forefront of our mission, working in a dynamic and supportive environment that encourages growth and collaboration.

  • All4OneAbbVie: Foster strong interpersonal relationships and teamwork.
  • Decide Smart & Sure: Navigate ambiguity and make informed decisions.
  • Agile & Accountable: Communicate a clear and inspiring vision.
  • Clear & Courageous: Provide honest and constructive feedback.
  • Make Possibilities Real: Efficiently plan and execute tasks while adapting to challenges.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Skills Required

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience
  • Five to seven years of experience in IT consulting, digital solutions, business relationship management, or a related area
  • Experience analyzing, designing, and improving business processes
  • Experience managing technology projects through the full project lifecycle
  • Understanding of compliance requirements, systems life cycle, and digital strategies supported by analytics
  • Knowledge of digital and technology topics including UX, web development, marketing technology, SEO, SEM, web analytics, social media, Sales, or CRM data management
  • Ability to work effectively with stakeholders at all levels within a matrix organization and lead without direct authority
  • Strong communication, stakeholder-management, organizational, and problem-solving skills
  • Solution-oriented mindset with the ability to manage multiple priorities and adapt to changing requirements
  • Fluency in English

AbbVie Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.

  • Retirement Support Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
  • Parental & Family Support Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
  • Leave & Time Off Breadth Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.

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The Company
HQ: North Chicago, IL
56,000 Employees
Year Founded: 2013

What We Do

AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.

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