BSS Coordinator

Description

Position Overview:

The Clinical Behavior Support Services Coordinator provides operational, administrative, workforce, and program support for Behavioral Support Services. This position coordinates staffing, scheduling, training compliance, onboarding, quality assurance, and program operations to ensure effective and compliant service delivery. 

The Coordinator serves as a resource for Registered Behavior Technicians (RBTs), clinical staff, clients, and families while supporting departmental initiatives, workforce development, and service continuity. The Coordinator supervises employee performance related to operational expectations, including attendance, professionalism, scheduling compliance, documentation timeliness, and adherence to organizational policies and procedures. 

The Coordinator maintains active Registered Behavior Technician (RBT) certification and may provide direct behavioral support services as needed to address staffing shortages and support continuity of care. 

Why Join Woodhaven

At Woodhaven, we believe the meaningful work of supporting others begins with supporting our own team. We are committed to creating a workplace where employees feel valued, encouraged, and equipped to grow. That commitment shows up in the way we invest in your well-being, your professional development, and your future—so you can continue making a difference in the lives of the individuals and communities we serve.

• Earn up to 4.5 weeks of paid time off as a full-time employee, with a PTO cash-out option for added flexibility.
• Build long-term financial security through Woodhaven’s pension plan with a 3% employee contribution and an 11% employer contribution.
• Receive paid training for certifications and job-related development so you can feel confident and prepared in your role.
• Access performance-based bonus opportunities, including up to $500 quarterly bonuses for eligible positions and annual bonuses for professional roles.
• Earn up to $500 in referral bonuses for helping us grow a strong, mission-driven team.
• Explore tuition assistance opportunities if eligible, supporting your continued growth and career development.
• Use Rain Instant Pay for added flexibility and access to earned wages when needed.
• Choose from medical, vision, dental, and supplemental benefit options that support your overall well-being.
• Benefit from a Big Tree Medical Membership.
• Access 100% covered scans and many common surgeries through Valenz Health.
• Receive support through a free Employee Assistance Program (EAP) for employees and their families.
• Take advantage of pre-tax Healthcues benefits.
• Use Paytient with up to a $1,000 credit limit and 0% interest for eligible medical and veterinary expenses

Key Responsibilities:

Staff Leadership and Workforce Support 

• Provide day-to-day operational support and oversight to RBT staff. 
• Monitor attendance, scheduling, productivity, workplace conduct, and policy compliance. 
• Address employee concerns and collaborate with leadership regarding staffing and employee support. 
• Participate in coaching, performance feedback, and operational performance reviews. 
• Coordinate onboarding, orientation, professional development, and training compliance. 

Scheduling and Program Operations 

• Coordinate and maintain staffing schedules to ensure service coverage and continuity of care. 
• Monitor staffing needs and arrange coverage for absences, vacancies, and schedule changes. 
• Assist with caseload assignments and workforce planning. 
• Support departmental initiatives, workflow processes, and program operations. 

Training and Professional Development 

• Track RBT certifications, renewals, required training, competencies, and continuing education requirements. 
• Maintain training and compliance records. 
• Coordinate educational opportunities, workshops, and staff development initiatives. 

Data Management and Reporting 

• Monitor behavioral and operational data to support program effectiveness. 
• Track staffing, attendance, scheduling, training, and service-delivery metrics. 
• Prepare reports and maintain accurate employee, client, and program records. 

Stakeholder Collaboration 

• Collaborate with BCBAs, leadership, clients, families, and interdisciplinary teams. 
• Facilitate communication and support coordination of services and program activities. 
• Promote client-centered approaches that preserve dignity, choice, and quality care. 

Quality Assurance and Compliance 

• Monitor compliance with agency policies, regulatory requirements, ethical standards, and documentation expectations. 
• Support quality assurance initiatives, audits, and continuous improvement activities. 
• Assist with maintaining service quality and operational consistency across programs. 

Direct Service Support 

• Maintain active RBT certification. 
• Provide direct behavioral support services when necessary. 
• Implement Behavior Support Plans (BSPs) under the supervision of the assigned BCBA when providing direct services. 
• Support continuity of care during staffing shortages or service interruptions. 

Requirements

Qualifications:

Experience:

• Five (5) years in a behavioral support setting
• Demonstrated experience supervising RBTs and/or managing behavioral programs

Skills and Abilities:

• Knowledge of Applied Behavior Analysis (ABA) principles and behavioral support services.
• Strong leadership, communication, and organizational skills
• Ability to analyze data and support program improvement efforts
• Commitment to ethical practice, professionalism, and client confidentiality

Clinical Supervision Disclaimer 

The Clinical Behavior Support Services Coordinator does not provide clinical supervision as defined by BACB requirements, assess clinical competency, develop treatment plans, modify interventions, or direct clinical decision-making. Responsibility for clinical supervision, treatment planning, competency assessment, and oversight of ABA services remains with the supervising Board Certified Behavior Analyst (BCBA) and clinical leadership.