This is a remote position.
Overview :We are seeking a highly skilled Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce Sales Cloud and experience supporting custom mobile application development (preferably Angular-based). This role goes beyond traditional CRM and involves supporting a complex Medical Devices commercial ecosystem, where Salesforce is used to manage:
- Sales and account management
- Consignee stock tracking
- Inventory consumption during surgical procedures
- Defect, returns, and replacement processes
The ideal candidate will partner with Sales, Field Operations, Supply Chain, and Clinical teams to design scalable solutions and enable seamless execution through integrated mobile applications for field users.
Key Requirements
- 8+ years of experience as a Business Analyst / Business Systems Analyst
- 5+ years of Salesforce Sales Cloud experience
- Mandatory: Experience in Medical Devices / Healthcare Manufacturing domain
- Strong understanding of:
- Consignment inventory models
- Surgical/clinical product usage tracking
- Returns, defects, and replacement workflows
- Customer Case Management
- Preferred: Experience with custom mobile application development (Angular or similar frameworks)
- Proven expertise in:
- Requirements gathering & documentation (user stories, BRDs)
- Process mapping across sales + operations workflows
- Stakeholder management across business and IT
- Experience integrating Salesforce with ERP / inventory / external systems
- Hands-on experience in Agile/Scrum delivery models
RequirementsKey Responsibilities
- Gather and translate business requirements across Sales, Field Operations, and Supply Chain into user stories and functional designs
- Design and support Salesforce solutions covering the following:
- Sales lifecycle management
- Consignee stock tracking and visibility
- Stock consumption capture during surgical procedures
- Defect reporting, returns, and replacement processes
- Case Management
- Collaborate closely with mobile application teams to:
- Define field-user workflows and UX journeys
- Enable offline/real-time data capture for surgical and inventory events
- Ensure seamless integration between Salesforce and mobile apps
- Facilitate discussions with Sales Ops, Field Sales, Clinical Specialists, and Operations teams
- Lead backlog grooming, sprint planning, and Agile ceremonies
- Drive UAT, user training, and change management initiatives
- Support reporting and analytics for:
- Inventory utilization
- Field consumption trends
- Defect/return tracking
- Ensure data accuracy, governance, and compliance within a regulated environment
- Salesforce Certified Administrator
- Salesforce Certified Business Analyst
- Salesforce Sales Cloud Consultant
- Experience working on field sales or clinical mobile applications
- Exposure to FDA / regulatory / quality processes in MedTech
- Understanding of ERP integration (JDE, SAP, Oracle, etc.)
- Experience with offline-first mobile architectures
Benefits
Skills Required
- 8+ years of experience as a Business Analyst or Business Systems Analyst
- 5+ years of Salesforce Sales Cloud experience
- Medical Devices or Healthcare Manufacturing domain experience
- Experience with consignment inventory models
- Experience with surgical or clinical product usage tracking
- Experience with returns, defects, and replacement workflows
- Experience with customer case management
- Requirements gathering and documentation, including user stories and BRDs
- Process mapping across sales and operations workflows
- Stakeholder management across business and IT
- Experience integrating Salesforce with ERP, inventory, or external systems
- Experience with Agile or Scrum delivery models
- Custom mobile application development experience, preferably Angular-based
- Salesforce Certified Administrator certification
- Salesforce Certified Business Analyst certification
- Salesforce Sales Cloud Consultant certification
- Experience with field sales or clinical mobile applications
- Exposure to FDA, regulatory, or quality processes in MedTech
- Understanding of ERP integration with JDE, SAP, or Oracle
- Experience with offline-first mobile architectures
What We Do
Exavalu leads the way in business and technology consulting and solution delivery, focusing on specialized digital transformation across the Insurance, Healthcare & Life Sciences, and Nonprofit industries. As an award-winning digital transformation advisor, we take pride in delivering leading-edge solutions to clients worldwide. Led by industry veterans and technology experts, we bring our deep understanding in customer experience, process automation, digital engineering, cloud, data and AI with a very strong industry core foundation. Drawing on our industry insights and technological acumen, we enable clients to drives growth, profitability, and cost optimization. We mitigate risks and elevate customer experience through our comprehensive suite of services, including strategic advisory, expert-led technology [build and maintenance], and best-in-class products and solutions. Our unwavering focus on understanding the industry's hard problems and finding the right solution has garnered recognition as the preferred ally for organizations seeking transformative growth.
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