You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.
In this role the Broadcast Overwatch Specialist is responsible for the continuous monitoring, coordination, and operational oversight of live broadcast systems and services at the MLS facilities located in Stamford, Connecticut. This role ensures the integrity, availability, and quality of broadcast operations by providing real-time situational awareness, managing operational incidents, coordinating cross-functional response efforts, and ensuring seamless delivery of full production and REMI broadcast content. The Broadcast Overwatch Specialist provides leadership and oversight to on-site Technical Managers, ensuring consistent execution of operational standards. As the primary operational liaison, this role serves as the main point of contact for client communications, providing timely updates, coordinating responses to operational and technical issues.
Essential Duties/Responsibilities:
- Manage and provide leadership to on-site Technical Managers, ensuring operational consistency, technical readiness, and staffing coordination.
- Monitor live broadcast operations, transmission systems, and supporting infrastructure to identify, assess, and respond to issues.
- Serve as the primary operational point of contact during live events, coordinating technical teams, engineering, production, and external partners as required.
- Act as the primary point of contact for client communications, providing operational updates, communicating service impacts, coordinating incident response, and ensuring timely resolution of client concerns.
- Support the REMI team check-in process, verifying connectivity, equipment readiness, staffing, communication paths, and operational preparedness prior to live productions.
- Quickly lead incident response activities, including issue identification, escalation, communication, resolution tracking, and post-incident reporting.
- Work closely with the Broadcast Overwatch Manager to develop and maintain standard operating procedures (SOPs), incident response plans.
- Maintain documentation, schematics, and as-built drawings.
- Coordinate with NEP datacenter engineers and remote engineers to integrate systems, troubleshoot issues, and optimize live broadcast infrastructure.
- Collaborate with client staff and external vendors to coordinate equipment, workflows, and technical requirements.
- Complete technical reports to ensure equipment needs/issues are met and resolved.
- Coordinate equipment needs by working closely with clients, operators, and managers.
Position Requirements:
- Must reside in or be willing to relocate to Stamford, Connecticut.
- Technical or B.S./Electronics field or Engineering preferred, however various combinations of education and experience will be considered.
- Valid US Passport is required.
- 5+ years of experience working in television production technology with progressive managerial responsibility.
- Demonstrated knowledge of technology, equipment, facilities, and production for major commercial and cable television networks.
- Supervisory experience required; including project coordination, sales support, and other related activity.
- Ability to interface with clients and provide a high level of service and support.
- Must be willing and able to travel to NEP’s events as scheduled.
Note
The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individual with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Skills Required
- Must reside in or be willing to relocate to Stamford, Connecticut
- Technical education or a B.S. in electronics or engineering, or an equivalent combination of education and experience
- 5 or more years of experience working in television production technology with progressive managerial responsibility
- Knowledge of technology, equipment, facilities, and production for major commercial and cable television networks
- Supervisory experience, including project coordination, sales support, or related activities
- Ability to interface with clients and provide a high level of service and support
- Valid U.S. passport
- Willingness and ability to travel to scheduled company events
NEP Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NEP Group, Inc. and has not been reviewed or approved by NEP Group, Inc..
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Healthcare Strength — Health coverage is typically comprehensive—medical, dental, vision—with options like HSA/PPO and company‑paid life/short‑term disability referenced in company materials. Feedback suggests eligibility for U.S. staff can begin quickly and overall healthcare is viewed as solid.
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Retirement Support — A 401(k) plan with company match is consistently highlighted, with automatic enrollment and a tiered match noted in earlier guides. This indicates structured retirement support alongside the core benefits.
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Leave & Time Off Breadth — Paid holidays, vacation/PTO, and sick time are offered to full‑time staff, with documented accrual tiers in prior U.S. guides. Role pages and benefit overviews regularly reference these leave categories across locations.
NEP Group, Inc. Insights
What We Do
NEP Group is the world’s leading media technology partner for content producers of live sports, entertainment and corporate events – and even if you don’t know our name, you’ve seen our work. Our clients range from the leaders in sport, music, film and TV, to major corporate brands, agencies, and new types of content creators. From international award shows to major sporting events to global product launches to world concert tours and festivals, we power thousands of live events and broadcasts each year, reaching millions of fans and viewers around the world. Anywhere, anytime, on any platform—we help our clients make, manage and show the world their content. Come be a part of it!
