JOB SUMMARY:
The Brewery Emporium Associate will work in our brewery store which will serve as a haven for the ultimate craft beer connoisseur who seeks to delve deeper into the worlds of homebrew and beer education. The Associate provides a welcoming and educational experience to guests with the ability to impact knowledge of brewing, products, and beer in general. They should be a conduit for education and enjoyable atmosphere that employees the "Destination Paso" theme.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Specifically, the responsibilities of the position include, but are not limited to, the following activities:
Provide inventory management using our POS system to include planning and stocking
Complete front and back end operations
Provide excellent customer service including educating and informing customers on our beer, history and products for sale
Maintain a working knowledge of beer and brewing in general and specifically knowledge of Firestone Walkers beers
Maintains order and cleanliness at all times
Follows all ABC laws
Create a fun, high energy environment
Make customers feel welcome and relaxed
Fill growlers as needed for customers and ensure they are filled properly and efficiently
Divulge the correct information to the customer about each beer served
Greet each customer as they enter the Emporium
Process cash and credit card transactions through POS system
Reconcile the cash/credit drawer at the end of the day
Complete opening and closing tasks correctly and efficiently
Constantly straighten retail items so they appear atheistically appealing to the customer
Stock and replenish retail items including beer and merchandise
Change kegs as needed for beer tastings
Properly clean and maintain the draught system
QualificationsRequired Qualifications:
- High School Diploma or equivalent and prior experience in retail and customer service
- Self-motivated, organized and goal oriented
- Strong customer service skills
- Ability to teach/train others
- Ability to start and finish tasks in a timely manner; ability to be proactive and take initiative
- Ability to multi-task in high energy environment
- Ability to work weekends and holidays
- Must be able to lift up to 35 pounds and stand for long periods of time
- Must be at least 21 years old
Skills Required
- High School Diploma or equivalent and prior experience in retail and customer service
- Self-motivated, organized and goal oriented
- Strong customer service skills
- Ability to teach/train others
- Ability to start and finish tasks in a timely manner; ability to be proactive and take initiative
- Ability to multi-task in high energy environment
- Ability to work weekends and holidays
- Must be able to lift up to 35 pounds and stand for long periods of time
- Must be at least 21 years old
What We Do
Founded in 1996 by Adam Firestone and David Walker, Firestone Walker Brewing Company is a California craft brewery dedicated to the relentless pursuit of the perfect beer. Operating as a regional brewery with locations in Paso Robles, Buellton, and Venice, it aims to honor world-class beer culture, traditions, and disciplines while maintaining a family-business spirit.
