Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our table? Ziosk is looking for a highly experienced Break Fix Engineer to join our People & Culture department.
Job Summary: We are seeking a highly skilled and detail-oriented Break-Fix Engineer to join our technical support and engineering team. This role focuses on diagnosing, troubleshooting, and resolving software and system issues across the Ziosk solution using skills in Android (C++, Kotlin, React Native), and Windows / Cloud (.Net C#). The ideal candidate will have a strong background in debugging complex systems and a passion for solving challenging technical problems in a fast-paced environment.
Key Responsibilities:
- Perform root cause analysis and resolve software defects in production and development environments.
- Debug and fix issues in applications built with C++, Kotlin, React Native, and C#.
- Collaborate with development teams to implement long-term fixes and improvements.
- Maintain detailed documentation of issues, resolutions, and preventive measures.
- Provide technical support and guidance to internal teams and external clients.
- Participate in code reviews and contribute to improving code quality and maintainability.
- Monitor system performance and proactively identify potential issues.
- Work with version control systems (e.g., Git) and CI/CD pipelines to deploy fixes efficiently.
Required Skills & Qualifications:
- 3+ years of experience in software engineering or technical support roles.
- Proficiency in C++, C#, Kotlin, and Android development.
- Strong debugging and problem-solving skills across multiple platforms.
- Experience with tools such as Visual Studio and Android Studio.
- Familiarity with mobile and desktop application architectures.
- Understanding of RESTful APIs, multithreading, memory management, and performance optimization.
- Excellent communication and documentation skills.
- Ability to work independently and collaboratively in a team environment.
- Ability to communicate directly with customers and non-technical team members.
Nice to Have:
- Experience with Point of Sale (POS) solutions, especially in hospitality environments.
- Familiarity with EMV Payments and payment processing systems.
- Exposure to Digital Content Management platforms and workflows.
- Experience with embedded systems or hardware integration.
- Knowledge of cloud platforms (e.g., Azure, AWS) and backend services.
- Familiarity with Agile methodologies and ticketing systems (e.g., Jira).
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX. No agencies or third-party recruiters, please.
Top Skills
What We Do
Ziosk® is the creator of the first entertainment, ordering and pay on demand tablet for table service restaurants. The new generation of Ziosk tablets feature 8-inch touchscreens with encrypted credit card readers built to accommodate the latest secure payment technology including EMV and NFC Contactless Payments.
