At Ben E. Keith Company, our legacy is strong—and our future is even stronger.
For more than a century, we’ve been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas.
But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact—because when our people succeed, so do our customers and our business. Since 1906, that’s been our promise.
The purpose of the Branch IS Support Specialist is to support all of the information technology systems within branch locations to ensure efficient technical and operational guidelines are met and maintained.
• Provide phone and on-site technical support to BEK personnel to maintain efficiency in technical operations.
• Install, configure, troubleshoot, and repair hardware and software (desktops, laptops, printers, scanners, networking equipment, telephony, and audio/visual).
• Perform laptop setup and imaging for DSRs and other laptop users.
• Provide 24X7 technical support for all branch personnel, including remote sales offices, sales representatives, and customers.
• Perform classroom training and support for users of all software applications.
• Train BEK personnel on relevant internal systems and common office applications to ensure the proper use of technology.
• Train and provide expert assistance in the use of common office productivity applications, such as Microsoft Office.
• Learn and assist users with BEK internal specialized software applications.
• Perform management and maintenance of systems and provide backup support as required by the Branch IS Manager.
• Maintain servers with Server 2003 and perform basic network administration tasks in an Active Directory environment.
• Help maintain accurate equipment and software inventory records.
• Serve as backup to the Branch I.S. Manager and assist Branch I.S. Sales Support Specialist as required.
• Provide support to the sales team to ensure internal applications are adequately maintained for use.
• Conduct remote and on-site technical support and training for all direct order entry sales applications.
• Perform set up internet and intranet applications, including Keith Business Intelligence (KBIT), KeithNet, Keith Power Sell (KPS), and E-Advantage.
• Assist DSRs in marketing Ben E. Keith technology services to customers by performing presentations and demos as required.
Job Qualifications:
• Excellent PC skills
• Associate/Technical Degree or recent equivalent work experience required
• At least 5 years of experience required
• Travel is required to remote sites throughout assigned territory
• Proficient in use of technology, including Microsoft Office
• Ability to learn and use relevant internal applications, such as , KPS, KBIT, KeithNET, and E-Advantage
• Valid Driver License
• Associate/Technical Degree or recent work experience required
We offer employees the opportunity to make a meaningful impact in collaborative, results-driven environments supported by competitive benefits, including:
- Medical, Dental, Vision & Life Insurance
- 401(k) with Company Match + 100% Company-Paid Profit Sharing
- Paid Time Off & Holidays
- Wellness, EAP & Educational Assistance
At Ben E. Keith, we value a diverse and inclusive workforce where different perspectives drive better decisions and innovation. We are an Equal Employment Opportunity and Affirmative Action employer and a VEVRAA Federal Contractor, considering all qualified applicants, including minorities, females, veterans, and individuals with disabilities.
Skills Required
- Associate or technical degree, or equivalent recent work experience
- At least 5 years of experience
- Excellent PC skills
- Proficiency with Microsoft Office and related technology
- Ability to learn and use internal applications including KPS, KBIT, KeithNet, and E-Advantage
- Valid driver's license
- Ability to travel to remote sites throughout the assigned territory
What We Do
Ben E. Keith Company is a family-owned, multi-state distributor of fine food and premium beverages. Its Food Division provides broad-line distribution services, while its Beverage Division distributes Anheuser-Busch products, craft and import beers, spirits, and wine across Texas. The company has served customers and communities for more than a century, emphasizing quality, business growth, customer success, and employee development for generations.
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