Curated is on a mission to help people find exactly what they’re looking for
Whether it’s your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.
Curated is the home of America’s biggest community of Real Experts
Real Experts aren’t sales assistants. They’re people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they’re not proficient in tennis, they’re fluent in it.
Making high-stakes purchases easier is only the beginning
Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.
It’s why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews.
As a Brand Success Specialist, you will play a pivotal role in acquiring and onboarding new brand partners, ensuring they are set up for long-term success and growth on our platform. Your primary focus will be to guide brand partners through a seamless onboarding journey, equipping them with the tools and knowledge to excel in Flip’s ecosystem. This role combines sales acumen, onboarding expertise, and relationship-building skills to drive Flip’s growth and elevate brand partner experiences.
Key ResponsibilitiesBrand Acquisition and Onboarding
- Lead the onboarding process for new brand partners, ensuring they are set up efficiently and effectively to launch their products on Flip’s platform.
- Present Flip’s unique value proposition to prospective brands and secure partnerships, focusing on high-potential opportunities.
- Collaborate with brand partners to complete all onboarding requirements, including account setup, product uploads, and platform training.
Brand Enablement and Support
- Serve as the primary point of contact during the onboarding phase, addressing questions, resolving issues, and providing hands-on support.
- Educate brand partners on Flip’s sales strategies, platform features, and performance metrics to set clear expectations and drive initial success.
Relationship Building and Advocacy
- Build strong, trust-based relationships with new brand partners to ensure a smooth transition from onboarding to active selling.
- Advocate for brand partners internally, ensuring their needs are communicated across teams and their experience is positive from day one.
Performance Tracking and Optimization
- Monitor the early sales performance of onboarded brands, identifying trends and areas for improvement.
- Provide actionable insights and recommendations to help partners optimize their listings, marketing strategies, and overall presence on Flip.
Cross-Functional Collaboration
- Work closely with sales, marketing, operations, and product teams to streamline the onboarding experience and continuously improve processes.
- Share feedback from new brand partners to inform updates and innovations on Flip’s platform and services.
Required Qualifications
- At least 4 years of experience in sales, brand management, account management, or onboarding-focused roles.
- Demonstrated success in acquiring new business and building lasting partnerships.
- Proven ability to guide new customers or partners through onboarding processes, ensuring long-term satisfaction and growth.
- Exceptional communication skills, both written and verbal, with a talent for simplifying complex concepts.
- Experience using CRM systems and sales analytics tools to track onboarding progress and performance.
- Strong analytical skills with the ability to identify opportunities and propose solutions to improve onboarding outcomes.
- Prior experience in e-commerce (beauty, home, kitchen, wellness, or supplements) is preferred.
- Project management experience or familiarity with managing onboarding pipelines is a plus.
While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you!
About Curated
Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we’ve built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.
Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere.
Curated is an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.
What We Do
Curated was founded in 2017 with a mission to humanize online shopping. We’ve built a collaborative shopping experience brought to life with a community of passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the right products for their needs so they can enjoy more of what they love.
Through our expert community, Curated has created a new type of knowledge-based work that enables people to earn meaningful income related to the activities and products they are passionate about, from anywhere.
Backed by Forerunner Ventures, Greylock, and Capital G, the company is growing fast. We currently specialize in outdoor sporting goods including skiing, snowboarding, golf, camping, cycling, fishing equipment with many new verticals coming soon!
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