Scarlett Chase Inc. is a performance luxury footwear brand that offers European handcrafted silhouettes to a global audience. The brand is built on a zero compromise premise: that high fashion and supportive comfort can coexist beautifully.
We are looking for an Brand Operations Manager, Full Time, W2 employee, reporting to the CEO/Founder.
The Brand Production Manager supports Scarlett Chase's product development from concept through production and stewards the brand’s core marketing assets and content library. This role is the central line between Scarlett Chase design, European factories, and the brand's customer-facing marketing and content, partnering closely with Business Operations to keep the production flowing and inventory in sync with consumer demand.
Production Coordination
- Work directly with our CEO/Founder daily to support our new product development and brand assets, turning sketches into illustrated spec sheets, samples into factory corrections and production guides, and production into new content.
- Maintain the production calendar, coordinating between factories, on-the-ground project managers, and local shippers regarding materials, samples, and production
- Partner with Business Operations to maintain inventory reporting and analysis, including components and brand-asset inventory
- Assist with product development documentation and coordination, fit testing, wear testing, and coordination
- with design and technical resources
- Monitor sample development, feedback, and remakes; manage sample organization and communication with factories and local representatives
- Maintain production history and records, including order documentation, material and product specifications, spec sheets, and prototype sheets, historical information on past order feedback and material notes
- Serve as backup and cross-train on SKU, GTIN, and box-label production and maintenance
- Cross-train with Business Operations on adding new products to Shopify and Extensiv
- Maintain a competitive matrix and trends forecast, and present it to the CEO quarterly to inform the production calendar
- Assist with event inventory selection, packing, unpacking and the maintenance and monitoring of the Scarlett Chase showroom; manage fit and try on sessions when needed
Marketing Operations
- Oversee and expand Scarlett Chase's visual asset library in Dropbox and other platforms
- Manage or support product photography, video, and related asset production by coordinating and assisting on shoots
- Work with design and technical resources to write product descriptions, attributes, and related copy for launches, promotions, and style Q&As, including technical details on materials and components
- Liaison on catalog production: supporting product selection, copy creation, proofreading, and print deadlines
- Represent Scarlett Chase in marketing meetings and projects with third-party partners and outsourced vendors
Events / Sales
- Participate in occasional events to support the brand, including preparation and on-site representation
Administrative & Executive Support
- Support the CEO and CFO as requested, preparing presentations, reports, and company documents
- Support organizational projects for the Scarlett Chase showroom and Scarlett's Closet
Qualifications
Essential Requirements
- 3+ years in a product development support function, sourcing, or production
- Experience with Illustrator and creating spec sheets, prototype sheets, technical documentation
- Strong writing skills and capacity to produce product marketing content
- Excellent communication skills to support design, sampling, and production process
- Demonstrated interest in luxury fashion and/or technical wear
Additional qualifications
- Experience engaging with foreign factories
- Working knowledge of email marketing (Klaviyo)
- Experience with print and/or catalog production, photo shoots
Compensation
Full-time salary, with potential for performance-based bonus and equity participation.
Skills Required
- 3+ years of experience in product development support, sourcing, or production
- Experience with Adobe Illustrator and creating spec sheets, prototype sheets, and technical documentation
- Strong writing skills and ability to produce product marketing content
- Excellent communication skills supporting design, sampling, and production processes
- Demonstrated interest in luxury fashion and/or technical wear
- Experience engaging with foreign factories
- Working knowledge of Klaviyo email marketing
- Experience with print and/or catalog production and photo shoots
What We Do
The Managed Marketing Services Agency Netchannels helps high tech companies design, develop, and execute a wide spectrum of growth strategies including: Geographic Expansion, Channel Development, & New Product Introduction. Since 1995, Netchannels has helped dozens of tech companies, from start-ups to Fortune 500® companies like Adobe, Cisco, HPE, and Apple with branding solutions. Our dedicated team of marketing experts focus on digital business strategies that incorporate a customer-centric experience around brand advocacy, inbound marketing, and collaborative marketing. Over the past few years we have helped organizations transform their brand promotion from an antiquated and obsolete outbound-marketing model into one that stresses customer engagement, collaboration and advocacy. Netchannels helps businesses leverage their audience to develop marketing content that has value and can be shared to grow the brand. It is essential that businesses understand their audiences, and we can give them the content they want. Our consulting services and actionable programs are aimed at strengthening the relationship between brands and customers by developing self-sustained communities that build your brand’s social capital. Netchannels helps tech companies market their brand by unlocking the story behind the analytics, using consumer-generated data to build product markets, selecting a start-up’ s route-to-market. Our team are experts in: - Building and managing customer communities - Customer acquisition and retention - Social media, mobile and web marketing - Community, events and customer relations - Automation, analytics and mobile intelligence - Route-to-market strategies and execution - Creative branding solutions We execute programs flawlessly including Channel programs, Events, Content Development, Project Management, and Sales Operations programs to name a few.
