iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.
What You’ll Be Part Of:
iSpot.tv is changing how brands, agencies, and networks measure and assess the impact of streaming, social video, and TV advertising. By connecting these advertising channels to actual business outcomes we’re empowering hundreds of the world’s top advertisers to plan, measure, and optimize their campaigns and drive business growth. We are a fast-growing company seeking top talent to fuel our growth.
We’re looking for a Brand Partnership Manager to help support our growing Customer Success team. We are seeking a talent who will share our obsession for data accuracy and wants to ensure our clients are successful; someone with an insatiable appetite for learning new things and accomplishing challenging goals in a fast-paced environment. We are looking for someone that is highly motivated, curious, and knows how to get things done quickly and efficiently.
You are a people-person with 5+ years of experience in working in a client-facing role with mid to senior level personnel. You are comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service and retain client accounts.
Responsibilities:
As a key member of the customer success team, you will be responsible for a variety of business-critical work that includes, but not limited to:
- Own and manage all aspects of the customer relationship including ongoing value delivery and confirmation, strategic business reviews, relationship development, and subscription renewals
- Develop and cultivate strong customer relationships while continually seeking opportunities to showcase iSpot’s value propositions
- Collaborate across the organization, including Customer Support, Training & Onboarding, Client Data Science, Professional Services, Solutions Engineering, Product and Sales, as a client advocate to ensure resolution and delivery on requests
- Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquires
- Exhibit a passion and energy for storytelling based on data insights and genuine interest in media attribution and optimization
- Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers
- Develop strong relationships with key customer contacts (executive and operational) in order toachieve a trusted-advisor status
- Work with Client Account Executives to identify new product expansion and analytics services opportunities within your customer base
- Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve customer inquiries and problems
Qualifications and Education Requirements:
- 5+ years customer facing, consultative account management experience at an ad measurement/analyticsorganization or related advertising technology SaaS company + a bachelor’s degree
- Experience managing and negotiating renewals to achieve retention and revenue targets
- Confidence in developing and presenting a point of view with internal teams and clients
- Demonstrated knowledge of media and advertising principles
- Experience planning, buying, measuring and/or selling television and streaming video advertising
- Well-developed project management skills across various disciplines in a deadline driven environment
- Exceptional interpersonal communication skills and attention to detail
- Understanding of and a passion for emerging technologies
- Excellent time-management and organizational skills
- Demonstrate a history of creative thinking and autonomous work
- Identify and problem-solve program challenges and consult with senior management to offer solutions
- Ability to travel for business as needed
- Experience using internal ticketing systems similar to Zendesk and Atlassian Suite; ie. Confluence, JIRA
- Experience using CRM tools, Salesforce preferred
- Strong experience using presentation tools such as PowerPoint, Excel, Google Suite
Tools You Will Use
- Atlassian Suite: Confluence, JIRA
- Zendesk
- Slack
- CRM Tools: Salesforce and Highspot
- Google Suite
- Chorus
- Microsoft Office Suite, with a heavy emphasis on Excel and PowerPoint
Target cash compensation range: $84,000 - 103,500 USD Annually
We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot’s equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
For more information on total rewards package, go HERE
Hybrid & Flexible Workplace Policy
iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.
Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.
#LI-Hybrid
If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!
iSpot.tv is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.
California Residents applying for positions at iSpot.tv can access our California Consumer Privacy Act here.
What We Do
iSpot.tv helps advertisers measure the brand and business impact of TV and streaming advertising, from concept to airing to conversion. Fast, accurate and actionable measurement and attribution solutions enable advertisers to assess creative effectiveness, enhance media plans and attribute advertising results for cross-platform campaigns, all while benchmarking against competitors and historical norms. Unlike legacy and ad hoc solutions, iSpot is purpose-built to measure the performance of every ad on television with digital-like precision and granularity in real time. With always-on performance insights unified across linear and streaming TV, advertisers can take quick and confident action to consistently drive business results.
More at: https://www.ispot.tv
