Brand Operations Associate

Job Description Statement

The Brand Operations Associate provides hands-on operational, logistical, and administrative support for Champion Credit Union's organizational initiatives, employee experience efforts, community engagement activities, and brand-related programs. This position helps ensure employees, branches, departments, events, and community activities have the materials, supplies, resources, and support needed to deliver consistent, positive experiences for members, employees, and community partners.

Essential Duties and Responsibilities

• Provide logistical and administrative support for community engagement activities, sponsorships, networking events, financial education programs, and other initiatives that strengthen Champion Credit Union's visibility and relationships within the communities it serves.
• Complete errands and assigned tasks, including picking up and delivering materials, coordinating dry cleaning, purchasing supplies, and handling other departmental needs.
• Monitor, organize, and maintain inventories of marketing materials, promotional items, office supplies, event resources, employee recognition items, training materials, and other organizational assets.
• Pull, package, organize, and deliver requested materials and supplies to Champion Credit Union branches and departments.
• Monitor supply levels, identify items requiring replenishment, and communicate purchasing needs to the appropriate team member for review and approval.
• Assist with preparing, organizing, transporting, and storing materials for marketing campaigns, community events, sponsorships, employee development programs, employee activities, recruiting events, and other organizational initiatives.
• Support event preparation and execution by gathering supplies, assembling materials, organizing promotional items, and completing assigned logistical tasks.
• Maintain organized storage areas, supply closets, and inventory locations to ensure materials are accessible and ready for use.
• Receive, sort, organize, and distribute incoming deliveries, promotional products, printed materials, and other departmental items.
• Support onboarding, employee recognition, wellness, and engagement initiatives by preparing materials, assembling packets, distributing items, and coordinating logistical details.
• Assist with recruiting events, career fairs, community outreach activities, and other organization-sponsored programs.
• Assist with records management projects, filing, scanning, inventory tracking, and data entry activities.
• Coordinate with team members and branch personnel to confirm requests, delivery needs, deadlines, and completion of assigned tasks.
• Handle Champion Credit Union property, supplies, documents, and materials responsibly and in accordance with established procedures.
• Travel between Champion Credit Union locations and other destinations, as needed, to support organizational, operational, and community initiatives.
• Ensure compliance with all applicable regulations, including BSA, OFAC, the Patriot Act, and all state and federal laws.
• Perform additional duties assigned by supervisor.

Supervisory Responsibilities

None.

Required Performance Skills/Abilities

• Strong organizational skills and attention to detail.
• Dependable, punctual, and able to follow through on assigned responsibilities.
• Ability to manage multiple tasks, prioritize requests, and meet established deadlines.
• Comfortable performing hands-on tasks, including lifting, carrying, organizing, and transporting supplies and materials.
• Strong communication and interpersonal skills, with the ability to work professionally with employees across multiple locations.
• Ability to work independently while recognizing when questions or clarification are needed.
• Basic computer skills, including email, data entry, and maintaining simple records.

Education and/or Experience

• High school graduate or GED required.

Certificates, Licenses, Registrations

Valid North Carolina Driver’s License required.

Physical Demands

The physical demands described are representative of those necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made in accordance with applicable laws.

• Regularly required to sit and/or stand.
• Frequent use of hands to operate standard office equipment.
• Occasional walking, speaking, and hearing.
• Ability to lift and/or move up to 30 pounds occasionally.
• Requires close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those necessary to perform the essential functions of this job. Reasonable accommodations may be made in accordance with applicable laws. Work is typically performed in a moderate-noise office environment.

Intent and Function of Job Descriptions

This job description outlines the primary responsibilities and minimum qualifications for the role and is not intended to be all-inclusive. Additional duties may be assigned as needed.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Job descriptions are not intended as and do not create employment contracts.  Employment is at-will and may be terminated at any time for any lawful reason.