Brand Experience & CX Associate

What you'll own:

Studio, guest & concierge experience
Host the Playa Vista studio: set the tone for guests, creators, artists, and partners from arrival through wrap
Own shade matching as a signature part of the visit. Greet, assess undertone and finish, put the right product in the right hands, and make it feel like an experience rather than a transaction
Keep the space shoot-ready and on-brand: product staging, sample organization, supplies, and general upkeep
Run day-to-day operations, including mail and deliveries, scanning, supply ordering, and vendor and visitor coordination
Keep studio screens and AV in working order, with TVs and monitors set up, connected, and displaying the right content for meetings, shoots, and guest moments
Plan and schedule team events and internal moments: learning days, celebrations, all-hands, and guest sessions, including calendar, space, food, and setup
Own the small things that signal care, consistently
Shoot & talent support
Partner with the Talent Studio team on shoot prep, on-set logistics, and day-of coordination for photo and video
Support the makeup artist and hair stylist experience on set: call sheets, kit and product needs, timing, and comfort
Manage product staging and sample tracking across shoots, and keep an accurate record of what went where
Anticipate and troubleshoot shoot-day issues, escalating to the right owner quickly
Artistry & product education
Partner with the Talent Studio team on shade matching for creators and talent ahead of and during shoots
Review inbound influencers and gifting requests against shade, undertone, and finish. Confirm that what was requested will actually look good on the recipient, and recommend swaps when it won't
Serve as an artistry resource for internal programs: artistry learning days, Tip Tuesdays, and product education moments for the wider company
Bring product knowledge back to CX, including new launches, wear notes, application tips, and what performs on set
Gifting, PR & seeding
Manage PR closet and gifting requests end to end: pull, pack, ship, and track
Maintain closet inventory and flag low or aging stock
Make sure every package that leaves reflects the brand, because presentation matters as much as the contents
Customer Experience
Work daily Zendesk tickets, phone calls, and live chats as part of the CX team ([X]% of capacity, hiring team to confirm the split)
Bring the on-set and studio perspective into CX, and the customer perspective back into the studio
Help keep the voice consistent between what customers see in content and what they hear from our team
Support additional CX projects as assigned

What we're looking for:

Required

Experience in hospitality, guest or client experience, production support, retail beauty, or customer service, or a hybrid of several

Comfort moving between two very different rhythms: high-energy shoot days and heads-down CX days

Strong written and verbal communication, with the ability to hold a brand voice

Highly organized, detail-obsessed, and able to run your own to-do list without being managed through it

Based in or near Playa Vista and able to work on-site, including shoot days

Available for a consistent scheduled shift inside the studio's 7:00 AM to 7:00 PM coverage window, with flexibility to shift start and end times around shoot days and to join a weekend rotation as the calendar expands

Strongly preferred

Beauty artistry background, whether professional makeup artist experience, licensure, or demonstrable fluency in shade matching and undertones. This role touches artistry decisions daily.

Familiarity with Zendesk or a comparable helpdesk or CRM platform

Experience on set or supporting content production

Comfort teaching or presenting to a group, even informally

Basic AV competence. You can get a screen, a cable, and a video call to cooperate without escalating it

Event planning or coordination experience, even at a small scale

You'll do well here if you

Read a room quickly and adjust

Would rather fix the thing than flag the thing

Care about how a package looks when it's opened

Are energized by variety and unbothered by a role still taking its final shape

Why this role:

You'll sit at the intersection of brand and customer, which is the vantage point most people only get one of. You'll build direct relationships with the Talent Studio team, CX leadership, and the creators and artists who shape how Thrive Causemetics shows up. For someone who wants to grow into CX leadership, brand experience, or artistry education, the surface area here is unusually wide.