Job Summary:
Prime System Solutions is looking for a Brand Communications Strategist (Omnichannel) on behalf of its Client to shape and scale the customer communication ecosystem. This role sits within the Brand function and is responsible for translating brand strategy into structured, scalable lifecycle communications across onboarding, billing, education, engagement, and retention.
The ideal candidate is a strategic systems-thinker who can build frameworks, create structured communication architecture, and operationalize messaging at scale — beyond campaign execution. This role requires close collaboration with Growth, Customer Experience, Product, and Operations teams to ensure every customer touchpoint reinforces brand voice, builds trust, and delivers clarity.
ResponsibilitiesBrand Governance & Strategy- Serve as a steward of the Client’s brand voice across all customer lifecycle communications.
- Audit, standardize, and elevate customer-facing messaging across departments.
- Develop and maintain brand documentation and messaging guidelines to ensure consistency across distributed teams.
- Design structured communication journeys across onboarding, billing, education, engagement, and retention.
- Develop scalable messaging frameworks across web, email, support content, product communications, and campaigns.
- Identify friction points in the customer experience and improve clarity through structured messaging.
- Ensure communications are timely, customer-centric, and aligned with lifecycle needs.
- Partner with Marketing, Growth, CX, Product, and Operations teams to align messaging with evolving business priorities.
- Translate complex product, operational, and regulatory information into clear, accessible customer language.
- Organize and manage workflows to maintain stakeholder alignment and meet deadlines.
- Leverage performance data, customer insights, and feedback to continuously refine messaging strategies.
- Balance creative storytelling with operational discipline and structured processes.
- Maintain high standards for clarity, accuracy, and brand consistency across all communication channels.
Requirements
- 7-10 years of experience in brand communications, lifecycle marketing, or messaging strategy.
- Strong understanding of brand voice development and messaging systems.
- Proven experience building structured communication frameworks, not limited to campaign execution.
- Demonstrated ability to translate strategy into scalable, repeatable processes.
- Experience maintaining brand consistency across cross-functional and distributed teams.
- Highly proactive, execution-oriented, and comfortable managing multiple priorities in a fast-paced environment.
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What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
