Branch Marketing Strategy Director

Job Description
We are seeking to expand our team with a talented and experienced marketing leader who will continue to help us define and optimize our affluent branch merchandising and hospitality program for our new JPMorgan Financial Centers and our Chase branches. This includes leading our Chase Style apparel program for 54k field associates.
As a Branch Marketing Strategy Director within Consumer Bank, you will lead the affluent branch experience and the Chase Style apparel program which is essential to our branch transformational strategy. You will be responsible for strategy development and program oversight to deliver best-in-class customer experiences. You will present to our C-Suite executives, which will require exceptional communication and presentation skills.
Job responsibilities

• Evolve and optimize our merchandising strategy for JPMorgan Financial Centers and Chase affluent branches
  • Lead collaboratively with campaign management, branch leadership, brand team, and line of business partners to continually refine our strategy and deliver quarterly merchandising strategy briefs
  • Build measurement programs jointly with the Campaign Management team to track performance and optimize merchandising; partner with analytics and research teams to plan for and report on results/optimizations
  • Develop and evangelize our affluent customer experience in both JPMorgan Financial Centers and our Chase branches, leveraging industry best practices in merchandising and hospitality
  • Collaborate and promote partnership by cultivating trust with senior leaders across a cross-functional team with a focus on excellence in strategy and execution
  • Stay abreast of trends, best practices and factor into planning
  • Prepare for and present strategy and program performance to senior leadership
• Deliver a contemporary apparel program for 54k field partners through our Chase Style program through elevated design, exceptional customer experience and program management excellence:
  • Leverage business knowledge and expertise to continue to evolve apparel program strategy and deliver on business objectives and budget
  • Oversee all critical milestone activities, e.g., collection planning & assortment, catalog development, marketing, and employee feedback
  • Evolve the quality of the program and overall employee satisfaction, using data and customer insights to drive optimizations

Required qualifications, capabilities, and skills

• 4-year degree in Marketing, Fashion, Hospitality, or Business Management
• 10+ years of marketing experience
• Luxury brand, hospitality, retailing and/or apparel experience preferred
• Develops strong partnerships; leads through collaboration; recognized as a team player
• Experienced leader with strong track record of inspiring high performing teams, helping to guide and prioritize effectively
• Proven ability to take initiative, influence others, and achieve results
• Skilled and comfortable at working in a highly matrixed organization
• Strong analytical, problem solving and planning skills
• Excels at managing multiple initiatives simultaneously within tight deadlines
• Excellent written and verbal presentation skills - especially for C-suite audiences
• Highly proficient in Microsoft Excel and PowerPoint

Preferred qualifications, capabilities, and skills

• Master's degree in Marketing, Fashion, Hospitality, or Business Management
• Highly curious and never settles for good enough - experienced in developing and executing test and learn plans
• Experienced in delivering end-to-end customer experience to ensure excellence throughout
• Faces facts, acts on issues quickly, removing roadblocks, eliminating unnecessary bureaucracy and learning from mistakes
• Experienced in delivering end-to-end customer experience to ensure excellence throughout
• Demonstrates effective management of details and financials
• Understands and applies proactive risk mitigation, manages through issues and escalates appropriately

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.