Branch Manager

First Entertainment Credit Union is looking for a Branch Manager responsible for contributing to the Credit Union’s key results by displaying personal accountability through impacting expense control, positively affecting profitability, influencing business growth, and exceeding member satisfaction expectations.

The Branch manager is responsible for successful branch oversight, service expectations, growth and goal achievement. This person will direct, coordinate and lead the activities of staff, resulting in efficient and effective quality service, new business, and operation of the branch. The ideal candidate will also lead and manage effective staff functions, including motivating, hiring, coaching, training, counseling and terminating. Ensure policies, procedures and guidelines are performed within the scope of responsibilities and accountabilities.

This is a full-time, onsite opportunity reporting to the Director, Retail and is based in Culver City, CA.

Responsibilities

• Lead, guide, and motivate staff for achievement of branch and individual goals. Ensure branch and staff achieve stated goals on a monthly basis and provides feedback when necessary.
• Ensure operations are conducted in accordance with established policies, procedures, and guidelines, and within legal and regulatory requirements.
• Lead, supervise, and train staff, including new teammates, ensuring knowledge and skill level are appropriate to job duties and functions, particularly with regard to quality service expectations and standards, and with cross-selling products and services.
• Actively follow up on new and pending accounts and applications processed to ensure cross sell opportunities have been identified and maximized.
• Lead efforts in branch business development to increase sales and production to maximize branch growth.
• Promptly and accurately complete required reports and records, such as timesheet recordings and approvals, manager’s report, branch balancing, logs, manual report tracking, and report review or monitoring.
• Identify areas for opportunities and make recommendations to improve branch operations and productivity to increase effectiveness, efficiency, and to assist in meeting goals.
• Within the scope of authority and privileges, provide approval and override support to staff and offer backup support to teammates as needed.
• Manage the employee life cycle activities such as hiring, termination, performance reviews, coaching, development and so forth.
• Ensure adequate controls are maintained where appropriate, such as dual controls foroperational Dual control can be associated with card issuance systems, branch opening, branch closing, cash counts, cash, and negotiable instrument controls and processing.
• Oversee and make sure to ensure monthly and annual Member Satisfaction Scores are met.
• Perform other duties and tasks as assigned.

Requirements

• High school graduate, two-year college degree or equivalent preferred, or completion of a specialized course of study at a business or trade school.
• Six (6) or more years work related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least 4 years prior manager experience. Proven success at goal achievement, leadership skills, and applied experience.
• Exceptional customer service, interpersonal and business development skills
• Stellar communication skills both verbally and written.
• Thorough knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
• In-depth knowledge of regulations applicable to essential responsibilities.
• Ability and flexibility to work outside standard branch hours as needed.
• Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).
• Notary Public certification required.
• Registered in the Nationwide Mortgage Licensing System & Registry (NMLS) required.

Our Benefits and Perks

-Rich healthcare benefits and retirement plans, including profit sharing opportunities.

-Market competitive pay and bonus earning potentials.

-Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave and more.

-Robust Learning and Development programs to support personal and professional growth.

-Tuition and Education reimbursement program up to $5,250 annually.

-Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.

-Employee-only financial readiness offerings (discounts on loan rates and fee waivers).

-Various stipends and accommodations to support an agile work model.

-Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.

-Unlimited referral bonus earning potential up to $5,000.

-Team building and cross functional events throughout the year, and more!

Who We Are 

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team. 

Our Hiring Philosophy

First Entertainment Credit Union supports Pay Transparency and considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy.

First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at [email protected].