BPO Team Lead (Hybrid)

Role Details

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard. We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.
At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to what’s next.
 

The Role

The   Scoot   Compliance   Team   Leader is responsible for overseeing daily compliance operations, ensuring policies and procedures are followed,  and guiding the compliance team in maintaining regulatory and internal standards.  This role acts as a liaison between team members and upper management, supports process improvements, and promotes a culture of integrity and accountability.
 

What You’ll Do:

• Team Leadership:
  • Supervise and support compliance team members in day-to-day activities.
  • Provide coaching, mentoring, and performance feedback.
  • Schedule and allocate tasks to ensure team efficiency and balance.
  • Maintain and meet performance expectation and partner relationship with Scoot Compliance Point of Contacts
• Compliance Monitoring & Reporting:
  • Ensure accurate and timely execution of compliance checks and processes.
  • Monitor adherence to company policies, regulatory requirements, and industry best practices.
  • Escalate potential risks or non-compliance issues as needed.
• Process Improvement:
  • Identify areas for operational improvements and suggest/implement changes.
  • Work with stakeholders to streamline compliance procedures.
• Training & Development:
  • Onboard new compliance team members and ensure ongoing training for the team.
  • Keep the team updated on changes in regulations, policies, and procedures.
• Collaboration & Communication:
  • Serve as the point of contact between the compliance team and other departments.
  • Represent the team in meetings and relay important updates or concerns.
  • Serve as the escalation point for concerns or violations.
     

What We Expect From You:

• Native to near-native English - spoken, written, and comprehension
• Embody and exemplify the Crescendo core values on a consistent basis and set the tone for others: Be Humble, Care for Others, Take Ownership, Embrace Growth, and Manifest Trust.
• Must have a thorough understanding of the partner’s processes, tools, and metrics
• Team-oriented focus with strong collaboration skills
• Ability to use sound judgment and take responsive action effectively and timely when appropriate
• Continuous improvement attitude; ability to suggest and implement best practices or process enhancements that support the team achieving business objectives
• Excellent relationship building skills with the ability to communicate and collaborate across all organizational levels
• Is flexible amid an ever-changing and growing environment
   

What You’ll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development