BPO Sales Manager, Network Acquisition & Optimisation

Vinted Go's acquisition team relies on a network of outsourced (BPO) partners across multiple countries to drive growth at scale. As we've expanded, managing this network across agencies, geographies, and performance targets has become a critical element for growth success. We're hiring a BPO Manager to own this network end-to-end — turning a sprawling, hard-to-manage set of vendor relationships into a well-governed, high-performing extension of the acquisition team.

This is a high-ownership role for someone who can operate simultaneously as a vendor manager, a performance analyst, a budget owner and most importantly a guarantor of the Vinted Go sales philosophy outside of the internal organization — building on top of the structure that currently exists. 

Vendor & Relationship Management

• Own the end-to-end relationship with all BPO/agency partners across countries: onboarding, day-to-day management, escalations, and offboarding
• Act as the single point of accountability for BPO performance, replacing the current fragmented oversight
• Negotiate and manage contracts, SLAs, and commercial terms with agencies
• Evaluate, select, and onboard new BPO partners as we scale into new markets
• Build a standardized operating framework (reporting cadence, WBRs, MBRs, escalation paths) that works consistently across agencies and countries

Performance Management

• Define and track KPIs/SLAs per agency and per market (quality, productivity, conversion, adherence, etc.)
• Build and maintain dashboards/reporting to give real-time visibility into performance across the whole network
• Identify underperforming partners or markets and drive corrective action plans
• Partner with acquisition leadership to translate business targets into agency-level performance expectations
• Run calibration and quality assurance processes to ensure consistency across agencies and geographies

Budget Management

• Own the BPO budget across all agencies and countries: forecasting, tracking spend, and reporting variance
• Analyze cost-per-outcome (cost per lead/acquisition/hour) across partners and markets to drive efficiency
• Identify and execute cost-optimization opportunities without compromising quality
• Provide regular budget and performance reporting to finance and leadership

Scale & Process

• Design the processes and governance required to manage a multi-agency, country, language and cultural network sustainably
• Build and maintain playbooks for expansion into new markets/agencies
• Work cross-functionally with Acquisition team to align on targets, budgets, and reporting standards

• 3-5 years of experience managing outsourced/BPO operations at scale, ideally across multiple countries or vendors simultaneously
• Experience in sales, acquisition and growth in high velocity environments 
• Strong track record in vendor performance management — setting KPIs/SLAs, running WBRs & MBRs, driving accountability
• Budget ownership experience: forecasting, tracking, and optimizing spend across multiple cost centers or vendors
• Comfortable building structure and process from a relatively unstructured starting point
• Strong analytical skills — comfortable working in dashboards/reporting tools and CRM to track performance and cost
• Excellent stakeholder management and negotiation skills; able to hold agencies accountable while maintaining productive partnerships
• Comfortable operating across time zones and cultures given the multi-country footprint
• Languages: fluent in English, French and/or Spanish 

Managing our BPO is a critical part of our every scaling business. This role exists to bring order, accountability, and cost discipline to a network that's continuously growing and building the foundation for further international and product scale.

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Lunch benefit per working day
• Company bike leasing scheme
• Monthly budget for a flexible benefits platform
• A personal monthly budget for shopping on Vinted
• Collective Defined Contribution Pension plan
• NS Business Card for your commute to the office by public transport
• A dog-friendly office

Workation policy 

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!