foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description• Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.
• Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
• Partner with BPO teams to ensure consistent service quality and operational efficiency.
• Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
• Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.
1–2 years of experience in BPO operations, telesales support, merchant management, or a related commercial function.
Basic understanding of BPO performance management concepts (SLAs, KPIs, action plans).
Experience in or exposure to telesales or merchant acquisition workflows is an advantage.
Comfortable working with data — able to compile reports, identify basic trends, and flag anomalies.
Clear and structured communicator — able to coordinate with vendors and internal stakeholders professionally.
Fluency in English required; additional regional language is a plus.
Proficient in Google Workspace (Sheets, Slides, Docs); familiarity with CRM or QA tools is a bonus.
Organized, detail-oriented, and able to manage multiple priorities in a fast-moving environment.
Skills Required
- 1-2 years of experience in BPO operations, telesales support, merchant management, or a related commercial function.
- Basic understanding of BPO performance management concepts (SLAs, KPIs, action plans).
- Experience in or exposure to telesales or merchant acquisition workflows is an advantage.
- Clear and structured communicator -- able to coordinate with vendors and internal stakeholders professionally.
- Fluency in English required; additional regional language is a plus.
- Proficient in Google Workspace (Sheets, Slides, Docs); familiarity with CRM or QA tools is a bonus.
- Organized, detail-oriented, and able to manage multiple priorities in a fast-moving environment.
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
