The Role
Supervise daily box office operations and staff, handle guest issues, perform ticket sales, manage inventory and reporting, train staff, prepare schedules, and ensure excellent guest service during peak events.
Summary Generated by Built In
Job Summary & Responsibilities
As a Box Office Supervisor in our iconic venues, you'll support the delivery of friendly and efficient ticketing experiences for unforgettable performances and historic tours. You'll oversee ticket sales, handle complex customer issues, and coordinate with venue management to maintain exceptional guest service. As the ideal candidate, you'll bring a passion for live music and strong supervisory experience to lead daily operations and high-energy show nights, ensuring exceptional service to every fan. Reports to Sr Operations Manager.
- Supervise staff and daily operations of the box office. Responsible for opening and closing, in rotation with management.
- Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed.
- Perform in the box office agent role. Model sales and service programs as directed.
- Ensure equipment and supplies are in working order and stocked for the upcoming shift. Report issues to appropriate departments (maintenance, IT, etc.).
- Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service. Respond promptly to customer email inquiries.
- Maintain ticketing reports, including daily counts, financial reconciliation, and balance due reports. Complete daily close-out procedures and final reporting.
- Ensure guest service and sales expectations are consistently met.
- Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilitate artist guest list submissions.
- Train and develop staff in company knowledge, attractions, ticketing systems, and guest engagement.
- Prepare staff schedules aligning with budget. Optimize labor efficiency while maintaining guest service standards. Maintain accurate labor logs and time sheets.
- Perform other duties as assigned.
Education
- High school diploma or equivalent required
Experience
- 2+ years' guest service experience required
- Supervisory experience required
- Experience with ticketing systems required
Knowledge, Skills and Abilities
- Effective interpersonal, written, and verbal communication skills required
- Strong leadership skills that include the ability to coach, develop, and clearly communicate expectations
- Intermediate computer skills with Microsoft Office required
- Able to work during peak times, including evenings, weekends and holidays, to support business needs
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continually use gross motor skills. Continually use bi-manual dexterity and fine motor skills for computer use.
Working Conditions
High volume ticketing office in close proximity to others.
Skills Required
- High school diploma or equivalent
- 2+ years guest service experience
- Supervisory experience
- Experience with ticketing systems
- Effective interpersonal, written, and verbal communication skills
- Strong leadership skills including coaching and clear communication of expectations
- Intermediate computer skills with Microsoft Office
- Availability to work evenings, weekends, and holidays
- Physical ability to speak, hear, use near and distance vision, dexterity, and lift/carry up to 25 lbs
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The Company
What We Do
Opry Entertainment Group is a preeminent live entertainment and media company dedicated to country music lifestyle fans globally. Guided by an unparalleled country music legacy, the company connects artists and fans through unforgettable live experiences, iconic venues, and powerful storytelling. Their portfolio includes world-famous brands such as the Grand Ole Opry, Ryman Auditorium, ACL Live, and Ole Red, supported by a commitment to innovation and excellence in hospitality and media.
