Box Office Supervisor - THE POLAR EXPRESS Train Ride, Whippany, NJ

Job Title: Box Office Supervisor - THE POLAR EXPRESS™ Train Ride

Division/Department: Rail Events Productions/Front of House

Reports To: Rail Events Inc. (REI) Business Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $23.00/hour

Job Summary:

The Box Office Supervisor is responsible for setting the first impression of the event, so efficiency and friendliness are required. The position will be responsible for warmly greeting customers, confirming reservations, redemption of tickets, passing out of Golden Ticket prop, and directing patrons as needed. The Box Office Supervisor will manage responsibilities with a balance of patience and a sense of urgency, work well under pressure, have strong multi-tasking skills, and most importantly have a pleasant demeanor.

Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities:

• Act as an example to, and assist in leading, the Box Office team
• Act as a liaison between the Box Office Agents and the FOH & Business Manager
• Welcome customers and assist the team with any service needs
• Handle customer inquiries and ensure a pleasant customer experience
• Confirm reservations, ensuring passengers have arrived at the appropriate date and time
• Become familiar with the ETix ticketing system (Etix ticketing system training will be provided)
• Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
• Assist customers with rebooking missed departures or seating issues and making reservation adjustments to orders with incorrect ticket products
• Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
• Assist Front of House Manager with reports when needed
• Assist the Front of House Manager in ensuring that the Box Office team is taking their proper breaks and lunch
• Oversee that the Box Office agents are staying on task and support as needed
• Assist in general care of ticketing area including keeping a clean and orderly space
• Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns
• Other duties as assigned

Education, Skill & Work Experience Requirements:

• Ability to learn the Etix Ticketing platform with efficiency and competency
• Strong leadership and communication skills
• Excellent customer service skills
• Basic computer skills
• Ability to work weekends and evenings
• Possess a well-spoken manner in personal communications
• Front desk, reservation, customer service experience preferred
• Self-motivation and attention to details
• Must be 18 or over

Work Environment:

• Majority of time spent in a ticketing office setting
• Able to work in cold, snowy, or otherwise inclement winter weather
• Varied schedule requiring evenings, weekends, overtime, and holidays
• Able to stand for prolonged periods of time
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Time spent in and around active railroad yard(s)

What’s in it for you?

• Serve others and create a world of make-believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the experience for all – big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end-of-season bonus 

Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do.  This immersive experience is entirely unique to Rail Events Productions.  The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician.  With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs.  We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. 

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

Education, Skill & Work Experience Requirements:

• Ability to learn the Etix Ticketing platform with efficiency and competency
• Strong leadership and communication skills
• Excellent customer service skills
• Basic computer skills
• Ability to work weekends and evenings
• Possess a well-spoken manner in personal communications
• Front desk, reservation, customer service experience preferred
• Self-motivation and attention to details
• Must be 18 or over

Work Environment:

• Majority of time spent in a ticketing office setting
• Able to work in cold, snowy, or otherwise inclement winter weather
• Varied schedule requiring evenings, weekends, overtime, and holidays
• Able to stand for prolonged periods of time
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Time spent in and around active railroad yard(s)

What’s in it for you?

• Join the cast and crew of a one-of-a-kind Broadway-style performance on a moving train 
• Amazing opportunity for folks beginning their theater career
• Serve others and create a world of make-believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the experience for all, big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end-of-season bonus 

Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do.  This immersive experience is unique to Rail Events Productions.  The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician.  With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs.  We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. 

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.