Box Office Representative (PT)

Job Title: Box Office Representative

Location: Chicago, IL 

Terms: Part-Time

Requirements: Must be available to work evenings and weekends

The Athenaeum Center was built in 1911 on the St. Alphonsus campus in Lakeview, and is home to Chicago’s oldest continuously-operating off-Loop theater. Our mission is to invite people into encounters with beauty and to revitalize the Catholic tradition of the arts from our location in one of Chicago’s most unique religious, artistic, and civic buildings. At the Athenaeum Center, we believe that art and beauty have the capacity to build up culture, transform society, and change lives.

Join a team dedicated to creating transformative experiences through the arts in a historic, unique, and beautiful setting. Our staff is passionate about providing exceptional guest experiences and fostering a collaborative and supportive work environment. As a Box Office Representative, you’ll have the opportunity to provide hospitality and customer service in a dynamic, fast-paced, and artistically vibrant environment.

The Box Office Representative plays a critical role in providing a warm and efficient first point of contact for guests at the Athenaeum Center. We are seeking a positive, service-oriented individual who takes pride in offering exceptional customer care both in person and over the phone. This part-time, in-person position supports both regular weekday operations and live performance shifts, with some scheduling flexibility; weekend and evening availability is required.

Responsibilities include assisting patrons with ticket purchases and inquiries, managing will-call distribution, processing sales at the door (card only), and ensuring that all interactions reflect ACTC’s mission of hospitality and excellence. On performance days, Representatives are onsite 1–3 hours before curtain to help guests with ticketing and check-in. During box office hours (Tuesday–Friday, 12:00–4:00 PM), they answer phone calls and emails, manage the inbox, route inquiries to the appropriate staff, and assist with administrative and reception tasks.

The ideal candidate is upbeat, organized, attentive to detail, and able to stay calm and guest-focused in a fast-paced environment. This role is well-suited for someone who enjoys working with the public and being part of a mission-driven arts organization.
 

Performance Shifts (Evenings & Weekends):

• Process door ticket sales (ACTC is a cashless venue)
• Distribute will-call tickets and assist with patron check-in
• Reprint tickets and help patrons find mobile tickets
• Answer guest questions about events, seating, parking, and policies
• Assist with preparing and testing scanners and other front-of-house tools before each event
• Monitor lobby flow and assist with late seating policies
• Provide accessibility support (e.g., wheelchair seating, assistive listening devices)
• Communicate special seating requests or concerns to house management
• Greet and assist patrons with a welcoming, professional demeanor

Daytime Shifts (Weekdays 12:00–4:00 PM):

• Answer phones and manage the box office inbox
• Route calls and emails to the appropriate staff or department
• Process advance ticket sales and subscription orders
• Maintain and update patron contact information in Tessitura
• Run and compile daily sales, attendance, or comp reports as needed
• Support administrative tasks and reception coverage
• Help keep the box office tidy and stocked (e.g., printers, signage, devices)

General / Ongoing Duties:

• Upsell available performances or donation add-ons where appropriate
• Assist with group sales or special event ticketing and coordinate with other departments
• Identify and resolve duplicate accounts or ticketing issues in Tessitura
• Report technical or system issues promptly to the Box Office Manager
• Maintain up-to-date knowledge of venue policies, ticketing procedures, and show information
• Coordinate with House Management, Ushers, Marketing, and Development teams to ensure accurate guest lists, comps, and VIP needs
• Record and communicate audience feedback or recurring questions
• Contribute to updating internal box office materials (e.g., FAQs, quick-reference guides)
• Assist with pulling reports when needed
• Other related duties as needed

Requirements

• Excellent customer service and communication skills
• Strong phone etiquette and attention to detail
• Ability to work night and weekend shifts
• Minimum of 2 years of work experience in a Box Office or similar environment
• Strong computer proficiency and ability to learn ticketing software
• Ability to work both independently and on a team
• A warm, outgoing, and friendly personality is essential—must genuinely enjoy making every guest feel welcomed and valued
• A high-agency, mission-first mindset who steps in where help is needed—whether or not it’s in their job description
• Minimum 1 year experience with Tessitura

Compensation:

• Pay Rate/Range: $17.00–$19.00 Per Hour, depending on experience.
• 20-30 Hours Per Week