Box Office Representative - Hard Rock Live

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
• Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
• Effectively explains seating diagram for Hard Rock Live.
• Maintains accountability of a $500 bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

One (1) to two (2) years of previous cashiering and/or ticketing experience preferred.  This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations

• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

Computer literacy with good oral and written English communication skills required.

• Excellent phone etiquette and guest relations skills are also required.
• Multi-lingual skills preferred.
• Understanding of and experience in ticketing. 
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.
• Cash handling, marketing and sales techniques.
• Experience with TM1 Sales and TM Host System preferred.

ABILITY TO:

• Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information. 
• Ability to learn Ticketmaster Host System.  Previous experience preferred.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

• Communicate clearly and concisely, both orally and in writing.
• Use all required equipment in an effective and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with external contacts and all levels of team members.
• Review and comprehend all necessary documentation.
• Be flexible to work varying shifts and time schedules as needed and mutually agreed upon.
• This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume.
• Perform effectively in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.
• To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.  The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.