BOX ECM Team Lead (HYBRID)

Job Title: BOX ECM Team Lead (HYBRID)
Location: Richmond, VA
Duration: 12+ Months
Job Description:
Team Lead to provide strong leadership to technical team, fostering a collaborative work environment and provides system administration support of Box enterprise site, conduct day to day application administration, content management and user support.
 

• Provide strong leadership to a technical team, fostering a collaborative and innovative work environment.
• Mentor and guide team members to enhance their technical skills, career development, and overall performance.
• Encourage a culture of continuous learning and knowledge sharing within the team.
• Provides system administration support of client Box enterprise site, conduct day to day application administration, content management support and user support
• Upkeep and Maintenance of the client Box Enterprise ID
• Coordinates with client Customers and Box on testing and deploying new Box Releases.
• Administer support of users and groups including add or remove users, manage their settings, and convert unmanaged users to managed users.
• Create groups and manage membership.
• Adding users, building groups, customizing security settings per requests.
• Provide regular insights to customers on Box platform usage analytics
• Manage enterprise platform sandboxes. Provide, and remove access to sandbox for users and departments.
• Manage user accounts in Box and generate report(s) to identify license consumption by each agency/user group.
• Troubleshooting problems with Box software, and communicating findings, investigative research, and resolution
• Supplier will accept and resolve problems, requests and changes through the client Customer Care Center and the incident management system.
• Manage enterprise settings for global security, encryption, device trust, content sharing and notifications.
• Support document collaboration including:

• Support users in file management and content search
• Download site wide documents and folders for compliance reasons
• Search for files and folders across your organization
• Move files between folders due to organization change
• Permanently delete files and folders based on authorization

• Should be able to work from office for at least 3 days a week.

Skills: