Company Description
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior invites you today to join its North America teams.
Parfums Christian Dior is part of the LVMH Group.
Job Description
The Boutique Fragrance Specialist is a Dior Ambassador and promotes the Maison’s passion and values. As a member of the Parfums Christian Dior team, they will demonstrate a elevated approach to customer service and fragrance knowledge. They are to achieve defined sales tarts while promoting the brand image and providing high standards of service to our clients, with a focus on fragrance.
MAIN RESPONSIBILITIES
SELLING DIOR:
- Conduct in store and/or remote selling activities, acting as a personal shopper
- Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
- Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
- Connect with authenticity. Identify and understand clients needs through the art of conversation.
- Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach.
- Communicate passionately, always share Dior storytelling and educate clients on the brand and products
- Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
- Master Brand, Category and Competition Knowledge
CLIENT EXPEREINCE & MANAGEMENT:
- Develop enduring relationships with existing clients in store and remotely
- Engage new clients to the brand, through genuine interactions
- Learn and leverage Dior content and tools (Dior Connect & Ipos) to register client data, drive traffic, develop client loyalty and take actions
- Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
BOUTIQUE OPERATIONS:
- Play an active role in maintaining an esthetically pristine and hygienic boutique environment
- Understand and support merchandising guidelines and inventory management.
- Operate cash registers and assist closing daily revenues
- Perform all assigned operational and administrative tasks
- Maintain and contribute to a positive work environment
- Attend all offsite Seasonal Schools and Dior training programs.
- Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform
FRAGRANCE CONTRIBUTIONS:
- Lead team as the fragrance product knowledge expert in-store
- Provide memorable fragrance experience and advice to clients as well as personalized consultations in-store
- Contribute to the success and elevations of fragrance events
- Share knowledge on fragrance consultations and selling skills to elevate the teams fragrance skills
Qualifications
- 1 year of fragrance selling experience required, preferably in the luxury retail environment
- 1-2 years of retail experience required, preferably in the luxury retail environment
- Proven track record in achieving retail results (sales and profitability)
- Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
- Digital savvy; experience/comfortable with operational POS systems
- Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
- Able to work on weekends, holidays, and evenings
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$30/hour.
What We Do
LVMH is the world leader in luxury.
A family group founded in 1987 and headed by Chairman and CEO Bernard Arnault, LVMH is now home to 75 iconic Maisons, which embody a distinctive art de vivre blending heritage and modernity. With reported sales of 79.2 billion euros in 2022 and 5600 stores around the world, we are the only group present in all major sectors of the luxury industry: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, Selective Distribution.
Our long-term vision, entrepreneurial spirit and constant search for new solutions set us apart. The success of our Group is only possible thanks to our employees: 196,000 passionate and committed women and men, representing 190 nationalities, work in our studios, workshops, wineries, factories, offices and boutiques all around the world. Their talent and their diversity are our strength.
Being part of LVMH means being continuously inspired by our heritage, creativity and sense of the collective. We have exceptional stories to share and an unrivalled legacy to pass on to future generations.
Being part of LVMH means being challenged. We set ambitious paths to excellence by continuously pushing the boundaries, raising our standards and renewing ourselves to ensure the long-term development of our Maisons.
Being part of LVMH means belonging to one of the world’s most creative and innovative communities. We foster collaborations that enable our people to enrich their knowledge, grow their network and share their passions.
Being part of LVMH means being supported in an inclusive and diverse workplace, where all voices are heard and each talent is given the means to thrive.
In 6 different industries, across 81 countries, LVMH and its Maisons are committed to exemplary ethics, social and environmental responsibility. We strive to ensure that our products and the way they are made have positive impact on our entire ecosystem and on our host communities.
At LVMH, we craft the future.
