Touchstone Climbing owns and operates 18 climbing gyms across California. But we're more than gyms -- We're a community.
In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.
About the Role
Are you ready to lead Touchstone Climbing’s newest and most exciting gym in the Bay Area? Aisle 19, our newest bouldering gym is located in San Francisco. It's more than just a climbing and fitness facility—it’s a hub for community, inclusivity, and personal growth. We’re looking for a Gym Manager to take the reins and build this space into a thriving, welcoming destination for climbers and fitness enthusiasts alike.
This is a unique opportunity to shape the identity of a brand-new gym, drive its success, and make a meaningful impact on the local community.
Responsibilities
Leadership & Team Development
- Build and lead a strong, passionate team by hiring, training, and mentoring staff, including supervisors, front desk, and maintenance teams.
- Foster a positive, inclusive work environment that supports growth, accountability, and collaboration.
- Serve as a leader and role model for professionalism, excellent service, and community engagement.
Operations & Facility Management
- Ensure Aisle 19 operates seamlessly, maintaining Touchstone’s high standards for cleanliness, safety, and functionality.
- Manage budgets, analyze performance metrics, and implement strategies to optimize operations.
- Oversee climbing wall inspections, equipment maintenance, and other facility improvements.
Community Building
- Create a welcoming and vibrant environment by engaging with members and responding to their feedback.
- Organize events, programs, and initiatives that celebrate and support the local climbing and fitness community.
- Collaborate with Touchstone’s marketing team to promote Aisle 19’s unique offerings and foster its identity.
What You Bring
- Required: Leadership experience in customer-focused industries (e.g., gyms, recreation centers, hospitality).
- Intermediate technology skills, using programs such as Google Workspace, Slack, HRIS/Timekeeping programs
- Strong organizational and multitasking skills with a results-oriented mindset.
- Excellent interpersonal and communication skills, including conflict resolution.
- Preferred: Familiarity with climbing or fitness industries, including route setting or facility management.
- A passion for climbing, and creating inclusive spaces that celebrate diversity and foster community.
What We Offer
- Competitive salary, commensurate with experience.
- Comprehensive benefits package, including health insurance, paid time off, and a free gym membership.
- Opportunities for professional development and growth within Touchstone Climbing.
- A chance to be part of an innovative and supportive team, building something special from the ground up.
Work Environment & Schedule
- Regular travel between Touchstone locations.
- Combination of on-site, virtual, and administrative work.
- Occasional evenings and weekends for trainings, events, or instructor meetings.
Compensation
Compensation range for this role is $72,000 to 80,000, annually. Individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure. Schedules are set in advance by management, though staff may be asked to fill in for events or cover shifts as needed. Staff must take required breaks per state and company policy.
Benefits
At Touchstone, we value our employees and offer a comprehensive benefits package for full time employees, including:
- Health Insurance – Choose from two Kaiser Permanente plans:
- 90% employer-paid coverage for employees and 70% for dependents of Kaiser’s top-tier, no-deductible, low-copay plan
- 100% employer-paid coverage for employees and 70% for dependents of a higher-deductible Kaiser plan
- Dental Insurance – 80% employer-paid coverage for employees and 65% for dependents
- Vision Plan - 100% employer-paid coverage for employees and 70% for dependents
- Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
- Mental Health Services - Access to Modern Health app
- 401(k) Retirement Plan – Employer match available
- Paid Time Off – Vacation and sick leave provided
- Free Gym Membership – Access to all Touchstone facilities for employee and a +1 membership for a partner, family member, or friend
- Guest Passes - Unlimited guest passes to get a non-member entry to a gym free of charge when accompanied by the employee
- Pro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro deals
- Flexible Work Schedule – Supporting work-life balance
We believe in fostering a supportive and rewarding work environment where our employees can thrive.
If this sounds like something you’d love to do, we want to hear from you! Click Apply Now to submit your application!
Location:
Aisle 19
2900 Alemany Blvd,
San Francisco, CA 94112
Skills Required
- Leadership experience in customer-focused industries (gyms, recreation centers, hospitality)
- Intermediate technology skills (Google Workspace, Slack, HRIS/Timekeeping programs)
- Strong organizational and multitasking skills with a results-oriented mindset
- Excellent interpersonal and communication skills, including conflict resolution
- Familiarity with climbing or fitness industries, including route setting or facility management
- Passion for climbing and creating inclusive community spaces
What We Do
Touchstone Climbing owns and operates 18 unique climbing gyms across California, offering indoor climbing and fitness services. Its locations provide a range of amenities, including climbing, yoga, weights, workspaces, and more. The company was co-founded by Mark and Debra Melvin with support from climber investors and continues to operate at the leading edge of indoor climbing and fitness for communities across the state.
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