Bot Specialist

Аbout Playtech                               
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech is looking for a reliable and systematic Bot Specialist and excellent communication and collaboration skills.

Your influential mission. You will...

• Develop and maintain with proper content AI chatbots that can provide efficient and effective sales or customer service.
• Collaborate with stakeholders and cross-functional teams, such as UX, BI, and/or CX teams, to understand and prioritize requirements and features.
• Ensure that the bot meets quality and usability standards, that its conversation flows seamlessly, and that it delivers a satisfactory customer experience.
• Continuously monitor and analyze customer feedback and market trends to identify opportunities for bot improvement.
• Develop and implement training programs to support the use of the AI chatbot product.
• Ensure that the AI chatbot documentation and knowledge base are up-to-date and easily accessible to customers and support teams.
• Stay up-to-date with industry best practices and trends to continuously improve product capabilities and user experience.
• Provide technical support to customers and assist in resolving any issues related to the bot.

Components for success. You...

• Possess writing and speaking fluency in English.
• Bring a solid background in Customer Support field.
• Developed or implemented training programs to help teams or customers get the most out of AI chatbot products.
• Know how to collaborate effectively with cross-functional teams like UX, BI, and CX to shape and prioritize product features.
• Understand quality assurance and compliance standards, and you’re confident in ensuring the chatbot meets them.
• Think analytically—you’re always looking at customer feedback and market trends to spot opportunities for improvement.
• Have strong technical support skills and can guide customers through any issues they face.
• Are comfortable diving into customer data to uncover patterns and insights that can drive product enhancements.

You'll get extra points for... 

• Having hands-on experience working with AI chatbots, especially in sales or customer service support.
• Having experience in the iGaming industry.

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

Working schedule: availability to work shifts

HOW TO APPLY?

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

Join our team at Playtech's new Brazilian office of Playtech Managed Services (PTMS), where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.