About this opportunity
As a Senior BOS System Integration Engineer at Ericsson, you will help deliver reliable integration services across enterprise systems, networks, and nodes. You will prepare, implement, and execute test cases to verify configurations and support integrations, upgrades, migrations, and expansions.
You will work closely with customers, project and service teams, and customer operations. You will investigate issues, gather technical information, coordinate with support teams, and help customers operate Ericsson products and solutions. You will also contribute your experience to improve delivery methods, coach colleagues, and identify opportunities to automate work using AI.
In this role, you are expected to follow global and local Environmental and Occupational Health and Safety (E+OHS) requirements, as well as data security, privacy, and other applicable Ericsson, legal, and financial directives.
What you will do
- Contribute to pre-sales activities by analyzing customer needs and defining or proposing integration solutions and strategies.
- Define integration strategies in line with contractual commitments and focused on delivering customer value.
- Manage integration scope and quality; estimate effort, costs, and timelines; and plan the required activities.
- Prepare, collect, and validate scripts and configurations before execution.
- Initiate and execute test cases, troubleshoot issues, take corrective action, and escalate when needed to maintain service quality.
- Perform integration, migration, and deployment activities in accordance with the relevant process framework and contractual commitments.
- Ensure that operating systems, hardware, software, licenses, and configuration data are available in the required format and version.
- Define and manage exit criteria, and prepare handover documentation.
- Identify and lead improvements to integration processes and methods to increase delivery efficiency and quality.
- Coach new team members in project activities and support knowledge transfer.
- Proactively identify opportunities to create AI-based automation.
The skills you bring
- Experience in system integration, service delivery, or a related technical field, with the ability to work across customer, project, and operations teams.
- Consultative skills, customer insight, and experience contributing to pre-sales activities.
- Process, change, and continuous-improvement management skills.
- Understanding of service delivery and service improvement.
- Strong troubleshooting, analytical, and data analysis skills.
- Automation experience and interest in applying artificial intelligence (AI) to improve delivery.
- Experience with GitLab CI/CD, Azure DevOps Pipelines, Git, and release management.
- Experience with Kubernetes, Helm, Docker, and multi-cluster deployments.
- Knowledge of Microsoft Azure, Azure Container Registry (ACR), and cloud infrastructure.
- Scripting and automation skills using Bash/Shell, Python, and Ansible.
- Familiarity with JFrog Artifactory and artifact lifecycle management.
- Strong English communication skills, both written and spoken.
It would be an advantage if you also have
- A foundation in the NGxP solution.
- Familiarity with the Ericsson portfolio.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Queretaro
Req ID: 794200
Skills Required
- Experience in system integration, service delivery, or a related technical field
- Consultative skills, customer insight, and experience contributing to presales activities
- Process, change, and continuous improvement management skills
- Understanding of service delivery and service improvement
- Strong troubleshooting, analytical, and data analysis skills
- Automation experience and interest in applying artificial intelligence to improve delivery
- Experience with GitLab CI/CD, Azure DevOps Pipelines, Git, and release management
- Experience with Kubernetes, Helm, Docker, and multi-cluster deployments
- Knowledge of Microsoft Azure, Azure Container Registry, and cloud infrastructure
- Scripting and automation skills using Bash/Shell, Python, and Ansible
- Familiarity with JFrog Artifactory and artifact lifecycle management
- Strong written and spoken English communication skills
- Foundation in the NGxP solution
- Familiarity with the Ericsson portfolio
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
-
Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
-
Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
