Bootmobile Experiential Marketing Specialist-Local

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

​​Represent L.L.Bean as a brand ambassador. Drive one of the most well-recognized experiential brand vehicles on the road, the L.L.Bean Bootmobile. Provide amazing customer experiences, spread L.L.Bean brand love, and create memorable moments and miles of smiles. This is an hourly, on-call, temporary role. Hours per week will vary based on the number of Bootmobile requests and the final schedule. This is an ideal role for an internal candidate who is looking to add anywhere from 5 to 20 hours/week to their current schedule and who would like to spend some time working with the L.L.Bean Brand Engagement & External Communications team. The bulk of travel related to this role will occur within 2 hours of Freeport, Maine, often closer.

Responsibilities

• Assists with event preparation and general office support, including shipping event materials, processing product, maintaining department warehouse, and packing vehicles

• Assists with the administration of on-site activities, equipment, vehicles, event setup, and breakdown

• Drives the L.L.Bean Bootmobile and Experiential Marketing vehicles to designated events and fulfills the role of L.L.Bean Experiential Marketing Team member as required

• Adheres to all L.L.Bean safety rules, procedures, company vehicle policies, and establishes contact with L.L.Bean Facilities department as necessary

• Delivers legendary world-class customer service and ensures support staff does the same

• Works in conjunction with agency partners and external staff to create world-class brand experiences

• Maintains a thorough knowledge and understanding of event and tour messaging, goals, and purpose

• Communicates the L.L.Bean brand and history to customers and media

• Uses a friendly and outgoing communication style to engage customers, relay product information and drive sales

• Tracks customer feedback and quotes, SUPC and premium distribution, and other metrics

• Uses multiple computer systems to process orders and answer customer questions quickly and accurately

• Assumes additional responsibilities as required

• On-call in the event of emergencies

• Experiential Marketing Specialists:

  • They are team players and always demonstrate L.L.Bean’s core values.

  • They have incredible customer service – always looking at how they can go the extra mile for customers.

  • They are unflappable and can turn a challenge into a service opportunity.

  • They are credible. They talk about our core outdoor activities and even participate in some of them.

  • They prove every day that they pay attention to merchandising standards and contribute to a well-organized and well-stocked back of house.

  • They are not above performing any task to help the team, and may have to engage in long, physically and mentally demanding workdays

  • This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired.

Health and Safety Requirement

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Experience

Minimum Years of Experience 3

Maximum Years of Experience 5

Skills and Qualifications

• Excellent communication skills

• Solid understanding and the ability to articulate L.L.Bean's history and brand

• Demonstrated focus on safety

• Able to assess and prioritize opportunities

• Strong computer skills (including Microsoft Office and social media applications)

• Availability and flexibility to travel for work for up to multiple weeks at a time, and work varied hours to support the business, including nights, weekends, and holidays

• Ability to work in variable weather conditions, including rain, heat, and cold weather- including operations that take place in the outdoors

• Ability to lift and carry up to 50 lbs. of equipment

• Must have a clean driving record

• Must complete driver certification once hired, as part of training

• Must complete Department of Transportation physical exam once hired, as part of training

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.