Zim Integrated Services

Booking Desk Representative

Posted 24 Days Ago

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Santos, São Paulo, BRA

In-Office

Entry level

Logistics

The Role

Manage bookings via platforms/EDI (INTTRA, MyZIM), confirm/adjust/cancel shipments, provide customer support by email/phone, monitor cargo readiness, VGM and container status, handle LAR requests and sales leads to ensure on-time shipments.

Summary Generated by Built In

Description

We are seeking for a Booking Desk Representative who will handle with:

Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM), covering general cargo, IMO, reefer, OOG, etc., in line with established KPIs.
Provide customer service and support via email (ZRM) and telephone, mainly regarding Customer Service (CS) matters, as well as handling Sales Leads received from overseas offices.
Monitor cargo readiness, deadlines, container status, and VGMs, proactively managing deadlines to minimize cargo rollovers and ensure shipment readiness.
Handle LAR requests and provide general customer support throughout the pre-shipment process.

Requirements

Degree in Trade International business, or related areas
Upper intermediate to advanced English level
Office 365 mainly excel and word
Customer Service Ability
Multi-task
Customer-oriented

Skills Required

Degree in International Trade, International Business, or related field
Upper-intermediate to advanced English level
Experience with Office 365 (Excel and Word)
Customer service ability
Ability to multi-task
Customer-oriented attitude

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The Company

HQ: Haifa

10,000 Employees

Year Founded: 1945

What We Do

Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position. ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability. Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.