Bob's Squad Associate II

"No phony sales, no phony gimmicks, just everyday low prices and value!  We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

• A competitive Hourly Rate PLUS Commission pay structure
• Inbound call center, no cold calling!
• Feeling under the weather, we’ve got you covered!  We offer National Health, Dental and Vision coverage
• Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
• 401(k) Profit Sharing Plan – Generous Company match!
• Paid Personal/Sick Days
• Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday
• Employee Assistance Program
• Our prices are already low, but why not more! Generous Employee Discount
• The flexibility of working a Retail Schedule (weekends, evenings & holidays)
• Need a pay advance? Take advantage of Bob’s Bail Out Program
• Have an unexpected extraordinary expense?  Take advantage of Bob’s Helping Hand Program.  Bob’s cares and is here to help
• And much more!

Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Major Duties and Responsibilities:

• Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers. Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell “BOB’S WAY”, bringing his positive image and energy into all sales situations.
• Providing top notch customer experience
• Be receptive to and work with Store Management to improve sales performance through increased sales per call handled, closing ratio, average order value (AOV), and customer satisfaction scores (NPS).
• Attend and constructively participate in all scheduled meetings, workshops and other training sessions in person or virtually for the call center
• Arrive at work on scheduled days, on time and work scheduled shift
• This includes working all weekends and major holidays, unless specified otherwise by management.
• Stay well informed about Bob’s products, pricing, policies and advertising campaigns. Explain product features in a positive light.
• Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.
• Build Your Own Business. Track all open orders through BobSuite and continuously communicate status with customers. Follow up on any and all commitments made to customers, co-workers and management.
• Be empathetic and proactive in helping customers resolve issues complaints with a goal of providing first-call resolution on all incoming customer service issues/concerns.
• Answer incoming calls and follow up with customers queries in a timely and courteous manner

Knowledge, Skills and Abilities:

• Excellent phone etiquette
• Excellent presentation skills
• Excellent verbal and listening skills
• Strong interpersonal and human relations skills
• Proven analytical and problem solving skills
• Ability to use sound judgment and decision making
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to read and understand information and ideas presented in writing
• Good coordination skills -- Adjusting actions in relation to others' actions
• Excellent prospecting and selling skills -- Identifying sales prospects; delivering sales presentations; closing sales; handling the necessary follow up; and dealing with customer service issues

Desired Qualifications:

• Phones sales background
• Sales background
• Customer Service Experience
• Tech forward / early adopter of new tech