About this opportunity:
The IP Security Operations Expert serves as the subject-matter authority within the MS organization for the IP Security domain. This role is focused on technical ownership, operational excellence, and expert-level support of the customer's IP backbone security infrastructure. Ensures stability, performance, and continuous improvement across complex, multi-vendor security environments, acting as a key reference point for engineers, stakeholders, and vendors.
What you will do:
- Own the end-to-end technical operation of the customer's IP backbone security domain, ensuring high availability, resilience, and optimal performance.
- Provide expert-level operational support for maintenance activities, software/hardware upgrades, and operational changes.
- Act as the primary technical escalation point for complex and major IP Security incidents, leading deep root-cause analysis and driving sustainable corrective actions.
- Support and mentor engineers by providing advanced troubleshooting guidance across multi-vendor security solutions (Firewalls, IPS, Authentication servers, Load Balancers, DDoS protection).
- Analyze and monitor traffic behavior through firewalls, define performance baselines, and lead investigations into anomalies or service degradations.
- Identify security threats, perform risk assessments, and develop mitigation strategies aligned with customer, MS, and industry security standards.
- Review, validate, and technically drive IP backbone security expansions, replacements, solution designs, and optimization activities.
- Coordinate and technically govern high-urgency cases and on-call escalations, ensuring fast, accurate decision-making and minimal service impact.
- Interface with third-party vendors (3PP) for escalations, defect resolution, and solution optimization.
- Contribute to operational maturity by defining best practices, technical guidelines, and knowledge-sharing materials.
- Produce clear technical documentation, reports, and stakeholder communications to support transparency and informed decision-making.
The skills you bring:
- 5-7+ years of relevant experience in Network / IP Security operations, with a strong focus on complex environments and advanced troubleshooting.
- Bachelor's degree in Telecommunications, IT Engineering, or equivalent.
- Strong hands-on expertise in IP Security technologies and network security architectures.
- Proven experience with multi-vendor firewall and security platforms (e.g., Juniper SRX, F5, Fortinet, Palo Alto).
- Solid understanding of telecom-grade networks and service provider security challenges.
- Excellent analytical and problem-solving skills, with the ability to operate effectively under pressure.
- Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Very good command of the English language.
- Demonstrated ability to drive technical decisions, influence outcomes, and ensure alignment across operational, engineering, and vendor teams.
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Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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