Key Responsibilities
Document Review (QA)
- Ensure BMS documents are reviewed periodically by Area Experts and Owners
- Ensure documents are free from errors before uploading to the BMS by:
- Liaising with GSS Marketing and Communications Team in proofreading and correcting spelling and grammatical errors
- Reformatting documents to ensure consistency with BMS Instructions
- Proper documentation of changes and revision comments
Business Process Review
- Work with area owners and key stakeholders in the review of critical business processes and systems to identify process gaps
- Develop accurate process maps to identify workflows, information dependencies, bottlenecks, decision-making points and client requirements
- Undertake best practice gap analysis and support area owners and key stakeholders in resolving process issues identified by the process review
- Develop necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation
BMS Administration
- Facilitate resolution of BMS-related issues and requests in a timely manner, including but not limited to:
- Document Change Requests
- Access Errors/Requests
- Journal/Article Requests
- Liaise with internal team members or other functional groups to address unresolved issues
- Review any feedback or suggestions by users and forward to the appropriate functional group, as necessary
- Act as the administrator of the following BMS sites:
-Audit Site (Audit Programmes, Audit Reports, Issue Notifications)
-Client Pre-registered Suppliers Site
-Knowledge Portal
• Prepare reports related to the performance of the BMS
- BMS Usage Report
-BMS Recent Changes
-Audits
-Summary of Regional BMS Reports
- Identify and suggest possible improvements on internal processes
- Other tasks related to BMS systems, as required.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Skills Required
- Document review and proofreading for accuracy and formatting
- Develop process maps, perform gap analysis, and recommend improvements
- Create and maintain procedures, guidelines, working instructions, and user guides
- Administer BMS sites and handle document change requests, access errors/requests, and journal/article requests
- Liaise with stakeholders and internal teams to resolve BMS-related issues
- Prepare and report on BMS usage, recent changes, audits, and regional summaries
What We Do
Surbana Jurong and our member companies are a global multidisciplinary consultancy group with more than 120 offices in over 40 countries. We are architects, designers, planners, engineers and other specialists, driven by progressive thinking to create a better built environment. We are united in our mission of Building Cities, Shaping Lives. By designing and delivering quality housing, workspaces, roads, rail, hydropower, dams, underground and coastal protections and other critical infrastructure, we are creating smart and sustainable spaces where communities and businesses, present and future, can thrive. With over 70 years’ experience delivering projects worldwide, we see every project as an opportunity for us to fulfil aspirations and enrich lives. Join us, and join a culture of innovation, passion for problem-solving and commitment to shaping a better future.
