As a BMC Helix System Administrator - Remote at Müller's Solutions, you will play a crucial role in managing and maintaining the BMC Helix platform to ensure it's optimized for our organizational needs. In this remote position, you will be responsible for deploying, configuring, and supporting BMC Helix applications, troubleshooting issues, and ensuring seamless integration with existing systems. Your expertise will help drive efficiency and enhance the user experience with our IT Service Management processes.
Key Responsibilities:
- Install, configure, and maintain BMC Helix applications and modules based on business requirements.
- Troubleshoot and resolve issues related to BMC Helix functionality and performance.
- Manage system integrations, developing and maintaining workflows and automated processes.
- Provide technical assistance and training to users regarding BMC Helix functionalities and best practices.
- Monitor system performance and troubleshoot to ensure optimal operation and availability.
- Collaborate with cross-functional teams to gather requirements and implement changes to streamline IT operations.
- Document processes, solutions, and system changes for compliance and future reference.
- Stay current with BMC Helix updates and best practices to ensure the platform's capabilities are fully utilized.
Requirements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in administering BMC Helix or similar IT Service Management platforms.
- Strong understanding of ITIL processes and best practices.
- Experience with system integrations and scripting for automation (REST APIs, JSON, etc.).
- Ability to troubleshoot complex technical issues effectively and efficiently.
- Strong analytical skills with the ability to interpret data and generate reports.
- Excellent communication skills for effective collaboration with team members and end-users.
- BMC Helix certification or related IT certifications are highly desirable.
Preferred Qualifications:
- Experience working in a remote team environment.
- Knowledge of cloud infrastructures and services.
- Familiarity with database management and reporting tools.
- Proven ability to manage multiple tasks and projects simultaneously while meeting deadlines.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Top Skills
What We Do
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service.
Global Reach:
With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.
