- Provides general production support:
- Monitor daily production performance and inventory levels as assigned.
- Conduct data and trend analysis to identify areas of improvements.
- Triage daily production issues. Recommend and implement interim workarounds.
- Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit.
- Create and update operational workflows and documentation.
- Process Access Management requests.
- Perform audits as assigned.
- Support production activities as assigned.
- Assist on production changes/fixes and small project implementations:
- Plan and coordinate activities related to the implementation of new desktop applications.
- Participate on writing system change requirements. Develop test scenarios and test cases, generate test data, execute test cases and review results for approval to production.
- Act as liaison with internal customers to facilitate changes or improvements needed to correct problems or improve servicing.
- Assist on medium and large project implementations as assigned:
- Develop training material and conduct training and presentations.
- Assist with testing and testing activities
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
- Bachelor's degree and two years related work experience or equivalent combination of education and work experience
- Effective analytical skills
- Effective verbal and written communication skills
- Experience in developing reference and training documentation.
- Basic working knowledge of Microsoft Office applications including but not limited to Word, Outlook/Email, Excel, and PowerPoint.
Skills Required
- Bachelor's degree and two years related work experience or equivalent combination of education and work experience
- Effective analytical skills
- Effective verbal and written communication skills
- Experience in developing reference and training documentation
- Basic working knowledge of Microsoft Office applications
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
HMSA Insights
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
