As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
- Deliver first-level technical support for the Blue Planet software portfolio, troubleshooting and resolving software and system-related issues
- Partner with Blue Planet Solution Experts, the Global Engineering Community, Research and Development (R&D) Engineering, and Product Line Management (PLM) teams to identify, report, and resolve product defects
- Maintain high levels of customer satisfaction through clear communication, structured problem solving, and timely issue resolution
- Develop and document effective workarounds to minimize customer impact from functional limitations
- Support multi-product interoperability across Blue Planet solutions and third-party software or equipment
- Provide actionable feedback to account teams, PLM, and R&D to influence future product enhancements
- Advocate for customer needs internally while representing Ciena’s technical and quality standards externally
- Working knowledge of Linux or Unix operating systems
- Exposure to containerization and cloud-native technologies including Docker, Kubernetes, microservices, and Open vSwitch
- Bachelor’s degree in network engineering, systems engineering, computer science, or a related field, or equivalent practical experience
- Foundational experience supporting software applications in customer-facing or post-sales environments
- Ability to analyse logs, datasets, and system behaviour to isolate root causes
- Experience with Python and shell scripting for troubleshooting or automation
- Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases
- Strong written and verbal communication skills with the ability to remain effective in high-pressure situations
- Proven ability to manage and prioritize multiple customer cases simultaneously
- Hands-on experience with virtualization platforms such as VMware ESXi, Kernel-based Virtual Machine (KVM), or Xen
- Solid understanding of networking concepts and protocols, including Ethernet, Multiprotocol Label Switching (MPLS), Internet Protocol (IP), Virtual Private Networks (VPNs), Transmission Control Protocol (TCP), User Datagram Protocol (UDP), Interior Gateway Protocols (IGP) such as Open Shortest Path First (OSPF) or Intermediate System to Intermediate System (IS-IS), Border Gateway Protocol (BGP), Layer 2 and Layer 3 VPNs, Simple Network Management Protocol (SNMP), Syslog, Internet Control Message Protocol (ICMP), and Secure Shell (SSH)
- Experience with cloud-based architectures and monitoring tools such as Nagios or Grafana
- Familiarity with customer relationship management and ticketing systems such as Salesforce or Jira
- Industry certifications such as Cisco Certified Network Associate (CCNA), Linux, Kubernetes, Amazon Web Services (AWS), or Google Cloud
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Working knowledge of Linux or Unix operating systems
- Exposure to containerization and cloud-native technologies including Docker, Kubernetes, microservices, and Open vSwitch
- Bachelor's degree in network engineering, systems engineering, computer science, or a related field, or equivalent practical experience
- Foundational experience supporting software applications in customer-facing or post-sales environments
- Ability to analyse logs, datasets, and system behaviour to isolate root causes
- Experience with Python and shell scripting for troubleshooting or automation
- Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases
- Strong written and verbal communication skills with the ability to remain effective in high-pressure situations
- Proven ability to manage and prioritize multiple customer cases simultaneously
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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