As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
As part of Ciena’s Blue Planet Global Support team, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite.
You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.
Key Responsibilities:
Serve as the primary contact for Blue Planet customer cases, with a focus on UAA.
Diagnose and resolve production and non-production issues in collaboration with internal teams.
Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
Perform root cause analysis (RCA) and document resolutions and learnings.
Share customer feedback with PLM and R&D to inform future product enhancements.
Support occasional off-hours or weekend activities; limited travel may be required.
The Must Haves
Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Experience: 3+ years in software technical support, preferably in telecom or network management domains.
Technical Expertise:
Strong Linux and scripting (Shell) skills.
Proficiency with Kubernetes, Docker, and microservices deployment.
Familiarity with PostgreSQL, Neo4j, ClickHouse.
Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana.
Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.
Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH.
Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce.
Strong analytical, debugging, and communication skills with a customer-first approach.
Ability to work independently and collaborate across a globally distributed team.
Assets (Nice to Have)
Experience in cloud environments (AWS, Azure, GCP, OpenShift).
Exposure to fault and performance analytics, GenAI, or Agentic AI.
XML and SQL knowledge.
Prior experience with telecom vendors or network management systems.
#LI-ST1
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
Gallery
