As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
As part of Ciena’s Blue Planet Global Support team, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet Route Optimization and Analysis (ROA) products.
You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineeringand Product teams to drive continuous improvement.
- Serve as the primary contact for Blue Planet customer cases, with a focus on UAA as primary and ROA as secondary.
- Diagnose and resolve production and non-production issues in collaboration with internal teams.
- Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
- Perform root cause analysis (RCA) and document resolutions and learnings.
- Share customer feedback with PLM and R&D to inform future product enhancements.
- Support occasional off-hours or weekend activities; limited travel may be required.
The Must Haves
- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Experience: 3+ years in software technical support, preferably in telecom or network management domains.
- Strong Linux and scripting (Shell) skills.
- Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.
- Familiarity with PostgreSQL, Neo4j, ClickHouse.
- Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH.
- Proficiency with Kubernetes, Docker, and microservices deployment.
- Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce.
- Strong analytical, debugging, and communication skills with a customer-first approach.
- Ability to work independently and collaborate across a globally distributed team.
Nice to Have
- Experience in cloud environments (AWS, Azure, GCP, OpenShift).
- Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana.
- Exposure to fault and performance analytics, GenAI, or Agentic AI.
- XML and SQL knowledge.
- Understanding of networking technologies and protocols, especially Layer 2 and
above: - Ethernet/MEF, MPLS , IP, VPNs, TCP, UDP
- Experience working on IGP (ISIS, OSPF), BGP, L2/L3 VPN
- Ability and experience in working with Traffic Netflow/Sflow/Cflow/Netstream
- Prior experience with telecom vendors or network management systems.
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Pay Range:
The annual pay range for this position in Canada is C$82,200 - C$131,400.
The annual pay range for this position in California, US is $ 98,800 - $ 157,800.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
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What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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