We’re seeking a Student Success Manager who combines exceptional emotional intelligence with relentless organizational skills and a deep sense of ownership for outcomes.
In this role, you’ll be the cornerstone of BlueHorizon’s mission—ensuring every student has the resources and support to complete an accelerated associate’s degree in health sciences and build a foundation for long-term career success. You’ll maintain close, proactive relationships with up to 100 students and their instructors, tracking progress, identifying challenges, and connecting students to solutions. Weekly engagement with both students and faculty will give you visibility into performance and allow you to intervene early when obstacles arise. Success in this position will be measured by student retention, on-time graduation, and satisfaction with the program.
If you thrive on building relationships across lines of difference, solving complex problems, and driving measurable impact, this is your opportunity to make a transformative difference.
Job Responsibilities:
- Program Oversight: Manage a 12-month program serving up to 100 students annually who are pursuing an associate degree in Health Sciences while participating in BCBST Customer Service Training. Ensure students have the resources and support needed to balance academic and professional responsibilities and successfully transition into full-time Customer Service Representative roles.
- Student Support & Engagement: Provide guidance during the BlueCross onboarding process and maintain weekly contact with each student to monitor attendance, academic progress, and challenges. Follow up to ensure students access necessary resources and stay on track toward program completion. Create opportunities to build community among the student cohort fostering a sense of belonging where the students feel connected and supported by their peers.
- Academic & Performance Monitoring: Collaborate weekly with college instructors to track student performance and intervene when needed. Maintain visibility into student progress and provide coaching to support degree completion and workplace readiness.
- Mentoring & Career Development: Design and manage mentoring and coaching opportunities that foster personal and professional growth. Lead initiatives focused on career readiness and leadership development to support students’ successful transition from college to full-time roles at BlueCross.
Job Qualifications
Education
- Bachelor’s Degree required
Experience
- 4 years - Experience working with students during high school and/or college required.
- 1 year – Leadership experience required.
Skills/Certifications
- Strong interpersonal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures.
- High emotional intelligence with an ability to relate to and build relationships with people with different personalities
- Dogged in their pursuit of finding answers for students who may have myriad challenges
- Highly organized to keep track of up to 100 students annually and corresponding college and community level supports
- Knowledge about barriers and challenges related to post-secondary degree attainment
- Capacity to solve problems and manage multiple assignments with critical deadlines
- Attention to detail, exceptional documentation abilities, and organizational skills
Number of Openings Available
1Worker Type:
EmployeeCompany:
BCBST BlueCross BlueShield of Tennessee, Inc.Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
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What We Do
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. Our mission is simple: peace of mind through better health. We're an independent, not-for-profit, locally governed health plan company – meaning we live and work alongside our Tennessee business customers and plan members. Our 6,000 employees across the state have built our strong reputation for integrity, excellent service and community leadership. But we are also part of the BlueCross BlueShield Association, a nationwide association of health care plans. Because of this, our plan members have access to the same quality health benefits while traveling or living out of state that they have while in Tennessee. © 2018 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
