As an Advisory+ Consultant, you will play a crucial role in fostering long-term consulting relationships with customers who use Raiser’s Edge NXT. Your mission is to provide proactive best practices optimization consulting throughout their contract, ensuring their success with product adoption and maximizing the value of their software subscription. Advisory+ is Blackbaud’s premium consulting offer which focuses on driving outcomes for customers using Raiser’s Edge NXT.
What you' ll do:
Deliver High-Quality Consulting:
Deliver customized prescriptive consulting to a diverse portfolio of RENXT customers.
Understand customer needs and expertly craft a roadmap to adopt or expand on functionality to achieve desired outcomes.
Proactive Customer Engagement:
Engage with customers in your portfolio throughout the duration of their engagement, often at the start of implementation and continuing through renewal. You’ll support them in navigating new releases, adjusting business processes, helping new staff, and ultimately building a strong relationship and customer who is maximizing the value of their Raiser’s Edge NXT subscription.
Partner with internal stakeholders, including Sales, CSMs, or other services teams to ensure a seamless and cohesive experience across the customer journey.
Contribute to Service Offerings:
Shape new success services offerings by sharing insights and expertise.
Collaborate with cross-functional teams to enhance customer experience.
Act as a subject matter expert on sales calls to expand footprint of Advisory+
What you'll bring:
5+ years of experience using, supporting, or consulting on Blackbaud Raiser’s Edge (RE7 and RENXT).
Experience in multiple areas of fundraising, for example annual or major giving, is encouraged.
Comfortable engaging with key stakeholders and end-users. Experience with driving organizational change and making recommendations to customers.
Keen attention to detail in understanding customer needs.
Ability to successfully manage a portfolio of customers.
Have a self-starter mindset by proactively managing customer deliverables with limited supervision.
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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program
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