About us:
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.
We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.
Role Summary:
As the BizOps Specialist, you will be the go-to expert for all things Zendesk—from system administration and configuration to reporting, integrations, and process optimization. You'll work cross-functionally with support, success, product, and engineering teams to ensure our customer service tools are effective, scalable, and aligned with business goals.
Key Responsibilities:
Zendesk Administration:
- Own day-to-day configuration and administration of Zendesk Support, Guide, Talk, and Explore.
- Manage user roles, permissions, triggers, automations, SLAs, macros, views, and custom fields.
- Develop and maintain workflows that support business processes and customer journeys.
- Troubleshoot issues and implement platform updates or new features.
Business Operations & Strategy:
- Collaborate with Customer Support, Sales, and Product teams to identify and implement process improvements.
- Analyze operational performance data using Zendesk Explore and other BI tools to inform decision-making.
- Create and maintain dashboards and reports to monitor key KPIs (CSAT, ticket resolution time, etc.).
Tool Integrations & Automation:
- Integrate Zendesk with other platforms such as Salesforce, Slack, Jira, or internal tools.
- Evaluate and implement third-party apps and APIs to enhance functionality and productivity.
Enablement & Training:
- Provide training and documentation for end-users and stakeholders.
- Act as the internal subject-matter expert on Zendesk best practices.
Qualifications:
- 3+ years of experience in Business Operations, Customer Support Ops, or a similar role.
- 2+ years of hands-on experience administering and configuring Zendesk.
- Strong understanding of customer support processes and operational workflows.
- Familiarity with integrations between Zendesk and tools like Salesforce, Jira, or BI platforms.
- Analytical mindset with the ability to translate data into actionable insights.
- Excellent communication, project management, and stakeholder management skills.
Nice to Have:
- Zendesk certifications (e.g., Admin or Explore Specialist).
- Experience with process automation tools (e.g., Make.com).
- Experience in a high-growth SaaS or tech environment.
- Knowledge of SQL or experience with data analysis tools (Looker, Tableau, etc.).
What We Offer:
- High-impact role with the chance to play a key role in a rapidly growing company.
- Full autonomy in your role, with the flexibility to work in a hybrid environment.
- Work with a passionate, energetic, and diverse team.
- Competitive benefits, recognition programs, and career development opportunities.
- Comprehensive health insurance coverage for you and your family’s well-being.
- Generous holiday policy.
- A company that genuinely invests in your professional success.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Similar Jobs
What We Do
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
