We're looking for a Business Operations Senior Lead, to drive profitability and growth across our Pet insurance line while leading strategic initiatives that move Lemonade forward.
You'll work as a "mini-COO" for our Pet Company, tackling the biggest business challenges while collaborating on cross-functional projects that take ideas from 0 to 1. This role sits at the intersection of strategy, operations, and execution - where data meets decision-making and where your leadership directly impacts our mission to transform insurance.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'llDrive profitability and growth strategies for our Pet insurance business as a strategic business partner
Lead cross-functional initiatives that span Product, Insurance, Finance, and Customer Operations teams
Take strategic projects from concept to execution, working across multiple stakeholder groups
Analyze complex business challenges and translate insights into actionable recommendations
Influence decision-making at the leadership level while building alignment across diverse teams
Navigate rapidly changing priorities and guide teams through strategic pivots
Partner with Product, Actuarial, Finance, and Revenue teams to optimize business performance
6+ years in management consulting (strategy and operations) or business operations with leadership experience
Track record of driving impact and influencing decisions across multiple stakeholder groups
Ability to adapt quickly in a fast-moving environment while maintaining strategic focus
Strong analytical mindset with experience turning data into business strategy
Experience leading cross-functional projects and building consensus across diverse teams
Ready to work in an office environment most days of the week
Skills Required
- 6+ years in management consulting (strategy and operations) or business operations with leadership experience
- Track record of driving impact and influencing decisions across multiple stakeholder groups
- Ability to adapt quickly in a fast-moving environment while maintaining strategic focus
- Strong analytical mindset with experience turning data into business strategy
- Experience leading cross-functional projects and building consensus across diverse teams
- Ready to work in an office environment most days of the week
- Genuine interest in learning and working with AI tools
Lemonade Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lemonade and has not been reviewed or approved by Lemonade.
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Healthcare Strength — Health coverage is delivered via mainstream Cigna medical options, with multiple plan types and supplemental health protections. This signals broad networks and a robust core healthcare offering.
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Retirement Support — A company 401(k) match is part of the package and is positioned alongside other core financial benefits. This provides structured retirement savings support as a standard element of total rewards.
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Leave & Time Off Breadth — PTO is presented as generous, alongside paid sick time and strong parental leave with a return-to-work program. These time-off provisions extend beyond the basics and support work-life needs.
Lemonade Insights
What We Do
Our mission is simple: Create the world’s most loved insurance through technology and social impact. As a certified Public Benefit Corporation and B-Corp, Lemonade is constantly challenging how the insurance industry does business. We’re creating an experience that is fast, affordable, and hassle-free across renters, homeowners, pet, life and car insurance. And through our annual Giveback program, in which leftover premiums are donated to charities our customers choose, we’ve donated nearly $5 million to a variety of organizations in need.
Why Work With Us
We’ve set out to make insurance loveable, fast, simple, and socially impactful - words that aren’t often associated with this industry. We’re a Certified B-corp, the only US insurance company to never invest in polluting industries, and our annual Giveback program has donated nearly $5 million globally to nonprofits in need.
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