Birthday Party Facilitator

Description

Position Overview:

A Birthday Party Facilitator makes every moment of a child’s party at Stepping Stones extra special! The Facilitator works directly with the Manager, Visitor Services, to ensure that party visitors have a positive, fun, creative, and first-class birthday party experience. Facilitators help set up the birthday room, greet and welcome the birthday party family and guests as they enter the museum, and help clean up. Ideal candidates are those who enjoy working with children and families of all backgrounds, have an outgoing, energetic personality, and will deliver best-in-class party experiences for children and adults.

Commit to a consistent, part-time weekend schedule. Must be available on at least one weekend day (both Saturday and Sunday are desirable). Four to eight-hour shifts.

Position Responsibilities:

• Delivers exceptional customer service and maintains a fun, friendly, and professional demeanor at all times. Approaches all encounters with visitors and staff in an attentive, courteous, and service-oriented manner.
• Prepares for birthday party by gathering party details from the Senior Manager, Reservation Services and materials needed ahead of time.
• Sets up the party room prior to party visitors arriving.
• Assists the birthday party host family with their setup, clean up, and time management from start to finish.
• Keeps the party on schedule by reviewing schedule information with the birthday party host family upon arrival.
• Leads party visitors on an interactive tour of the museum exhibits (depending on party level) and maintains thorough knowledge of the museum’s exhibit content.
• Ensures the safety and comfort of visitors and the cleanliness of the party room.
• Provides feedback immediately following party experience to the Visitor Services Manager regarding successes, improvements, challenges, or concerns
• In a timely manner, communicates monthly scheduling needs and issues.
• Consistently punctual and dependable.
• Performs other duties as assigned. May have opportunities to work events such as evening programs or facility rentals.

Requirements

Minimum Experience/Skills/Certificates:

• Experience and interest in working in a youth-oriented environment and interacting with families of young children and a diverse community of learners.
• Early childhood and/or elementary program/camp counseling experience a plus.
• Ability to consistently provide excellent customer service, listen actively to visitors, and be responsive to their needs and expectations.
• Excellent interpersonal skills, professional maturity, adaptability, self-reliance, sense of humor, and the ability to quickly problem solve and respond to customer service issues; consistently uses good judgment in the presence of museum visitors and other staff.
• Strong organizational skills and attention to detail.
• Flexible with last-minute changes.
• Excellent interpersonal skills, professional maturity, adaptability, and self-reliance
• Self-aware and self-regulating; reads social and emotional cues; demonstrates empathy and active listening with visitors and colleagues
• Strong relationship builder: Communicates effectively across all organizational levels, manages disagreements constructively, and welcomes feedback to foster trust
• Consistently demonstrates good judgment and maintains composure in challenging situations
• Intrinsically motivated with a positive attitude; embraces change, setbacks, and last-minute adjustments with enthusiasm and curiosity
• Sensitive to diversity, including individuals with physical challenges or special needs.
• Outgoing, friendly, positive attitude and a sense of humor.
• Excellent communication skills, both verbal and written.
• Bilingual a plus.