Biorepository Site Manager

How You’ll Add Value

The Biorepository Site Manager is responsible for ensuring that all functions related to processing samples are completed accurately and according to SOPs. The incumbent is responsible for helping others and ensuring that customer interests are considered. 

What You’ll Do

Manage day to day operations over the site, which includes but not limited to, lab operations, facilities, people management, and vendor management. Communicate with key stakeholders across the organization to leverage functional expertise of the organization Serve as the primary contact for key site customers and act as technical lead Provide sample management subject matter expertise to current and potential clients Ensure customer expectations are met and site activities are in compliance with the quality management system Manage all aspects of site- including personnel, productivity, general inventory, departmental metrics, and resources. Enforce all policies and procedures with attention to Quality compliance. Effectively communicate all departmental affairs as needed and provide data, reports, and documentation as requested. Communicate regularly with sales account managers and develop relationships with targeted clients. Oversee receipt of packages, sample data entry, accessioning of samples, labeling samples, and assigning storage locations to samples as needed. Respond to after-hours emergencies to ensure integrity of the facility and products are maintained. Ensure all service/process failures are identified, investigated, and resolved appropriately. Proactively manage and drive the resolution of client issues. Recognize, escalate, and ensure resolution of operational, quality, or financial concerns of department. Initiate and revise documentation in accordance with SOPs. Ensure all weekly, monthly, and daily maintenance is completed per SOPs. Promote culture of continuous process improvement by leading, participating, and implementing improvements.

Your Management Responsibilities          

Hiring & Staffing

• Skills assessment

• Resource planning

• Competency based, quality hiring

• Effective on-boarding

Customer Focus

• Meet or exceed customer expectations

• Respond to customer inquiries with urgency

• Ensure key performance and quality indicators are met

Collaboration

• Constructive conflict

• Appropriate follow-up

• Holds self and others accountable

• Builds relationships & partners across-functions

• Considers and communicates cross-functionally

Communication to Inspire & Empower

• Regular meaningful communications

• Connection of department & individual purpose to strategic direction

• Follow-up to address obstacles

Performance Management

• Reinforce behaviors that drive results

• Assess -right person in the right job

• Feedback/coaching

• Raising the bar; increasing contribution

• Address misaligned or misplaced talent

Develop People

• Dialogue about skills & behaviors for success at Azenta

• Understanding employee aspirations

• Opportunities for experiential learning & growth

• Experience planning & delegate to develop

What You Will Bring

• Bachelor’s degree with 2+ years of people leadership or 2+ years’ experience in sample management or related activity

• 2+ years of experience in a life science related regulated industry (CLIA, CAP, GMP, GTP, GLP, BoP)

• Previous biobank experience preferred

• High level of initiative and ability to work independently while keeping closely connected to the rest of the organization

• Strong communication and interpersonal skills

• Proven customer service skills

• Drives change, influence in leading a team and/or team coordination

• Ability to multi-task and deliver on multiple priorities

Physical Requirements

• Reaching/lifting/bending

• Ability to lift up to 50 lbs.

• Extended periods of standing or sitting

• Right- and left-hand finger dexterity

• Ability to discern colors or use of color correction glasses

• Ability to work with refrigerants (e.g., dry ice and LN2) using proper PPE

Your Working Conditions: 

Employee will be working on an area with potentially infectious materials.  Employee will be responsible for maintaining a clean work environment and enforce and follow universal precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications),  qualifications, performance, and geographic location, among other relevant business or organizational needs.