Biopsy Coordinator

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions:

• Development and revision of biopsy collection and tracking protocols and processes in coordination with the Dermatology Clinical Manager
• Training all Biopsy Coordinators
• Demonstrates a working knowledge of booking and scheduling procedures.
• Direct scheduling all treatment surgeries of patients for multiple providers.
• Demonstrates an understanding for rescheduling and canceling procedures.
• Prepares the patient surgical packets and reviews the treatment prior to the procedure; reconciles medical and surgical history, review of medications and allergies. Documents appropriately in EMR.
• Monitor Biopsy log for accuracy, timely receipt of results and treatment of positive lesions within 6-8 weeks of confirmed diagnosis.
• Initiates cancer tracking system, managing the physician pending bucket.
• Notification of patient results and treatment plan; contacting patients by phone and letters in a timely manner.
• Verbalizes customer services skills to alleviate patient anxiety.
• Performs reminder calls to patients prior to surgery.
• Reviews weekly provider schedule to maximize utilization of availability and increase physician productivity.
• Reports malignancies to the SMG cancer registry.
• Prepare slide requests, obtains past pathology reports and submits slides and reports to outside providers for patient treatment.
• Acts as a liaison between the providers, patients, pathologist and lab personnel.
• Uploads biopsy site photos into EMR for site verification.
• Documentation of specimen results in log book.
• Monitoring of courier pick up.
• Demonstrates understanding of emergency procedures.
• Demonstrates customer service skills when communicating with peers, lab personnel/other departments.
• Assists in training new staff on the department skin cancer specimen process.
• Performs various clerical duties including faxing, photocopying, scanning, filing and mailings.

General Job functions:

• Employs appropriate and timely use of EMR tasks.
• Answers phones and triages calls, takes accurate messages.
• Communicates problems to Nurse/Physician/Supervisor.
• Recognizes and performs duties which need to be performed although not directly assigned.
• Other duties as assigned

Physical Job Requirements:

• Physical mobility, which includes movement from place to place on the job.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Allergens: dust, mold and/or pollen
• Combative Patients / Visitors

Education, Certification, Computer and Training Requirements:

• High School graduate/GED required. Equivalent Work, Vocational / Technical School / Diploma Program preferred.
• Heart saver certification required.
• 2-4 years experience preferred.
• Ability to communicate in English, both orally and in writing.
• Strong interpersonal and organizational skills.
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
• Ability to use problem solving, critical thinking and priority setting skills.
• Knowledge of medical terminology preferred.
• Basic proficiency in computer use, required
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Standard Office Technology in a Window based environment
• EHR, Practice Management System and Departmental/Ancillary Systems

Travel: Travel to satellite locations for training purposes and meetings.

#INDAncillary

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.