Supervision of BME team to ensure service program efficiency and to satisfy the equipment support needs of the company.
The purpose of the BME Supervisor position is to coordinate daily activities of the BME team and ensures all aspects of service (internal and external) of lab instrumentation and other general lab equipment satisfy the quality and regulatory requirements needs of the lab.
The BME Supervisor has more experience and increased responsibility than other technical service staff, helps to develop talent, and serves in a leadership capacity overseeing the BME team. This is a working leader role and the supervisor must be able to provide hands-on troubleshooting, maintenance, and repair support when needed. This position also serves as the senior technical resource on site to assist, mentor, and develop other Biomedical technicians. As a people leader, the BME supervisor may be assigned provisional manager responsibilities as necessary.
This position will be responsible to uphold all aspects of service quality and drive improvements for the BME program and external service providers.
Responsibilities- Supervise all aspects of BME daily operations at assigned site.
- Review, audit, and participate in activities related to problem diagnosis, repair, preventive maintenance, and quality assurance of equipment.
- Participates in the development of annual goals and objectives related to the BME team.
- Participates in the implementation and management of BME projects.
- Hiring/termination/scheduling of BME staff.
- Development of BME staff through progressive coaching/mentoring.
- Participate in the development and implementation of technical training for staff.
- Serve as a technical resource for the BME team and lab.
- Serve as the senior on-site technical resource for Biomedical technicians, providing technical guidance, escalation support, mentoring, and hands-on assistance with complex analyzer and automation repairs.
- Function as a working leader and perform hands-on preventive maintenance, troubleshooting, diagnostics, and repair of lab analyzers, automation systems, robotic systems, and general lab equipment as needed to support operations.
- Support repair and maintenance of high-complexity laboratory analyzers and automation, including chemistry analyzers, hematology/immunoassay platforms, liquid handling systems, track automation, robotics, sample handling systems, and associated instrumentation.
- Participates in the evaluation of equipment service needs and communicates with clinical equipment users on proper device use and safety.
- Participates in the evaluation of maintenance and cost data related to laboratory equipment.
- Participates in the evaluation of service productivity and ascertains quality of equipment support services provided.
- Holds staff accountable for performance and behavior issues.
- Takes accountability for service quality of assigned staff.
- Works with both internal and external teams to develop and promote high quality service.
- Collaborates with vendors and external service leadership to ensure excellent service is provided.
- Works closely with customers to resolve problems and issues.
- Collaborate with leadership to help align BME and lab initiatives.
- Collaborate with Site Ops leadership to help ensure all lab projects involving instrumentation or equipment are properly planned.
- Perform preventive maintenance, troubleshooting, and repair of a wide range of biomedical equipment including mass spectrometers, analyzers, and robotic systems.
- Serve as a technical subject matter expert diagnosing and resolving equipment failures.
- Develop and implement preventive maintenance programs to minimize equipment downtime and maximize productivity.
- Ensure all laboratory instrumentation complies with regulatory standards (FDA, OSHA, CAP, CLIA).
- Record Keeping - maintaining accurate and detailed records on all laboratory instrumentation to include service/repair reports, calibrations, preventive maintenance, spare parts inventory, and current operational status of equipment.
- Lead & participate in training initiatives for technicians and laboratory staff.
- Conduct risk assessments and failure mode analysis (FMEA) to improve equipment performance.
- Provide strategic input on budgeting, equipment lifecycle planning, and capital expenditures.
- Serve as a key liaison between laboratory management, reliability engineering teams, and vendors.
- Inform Managers/Supervisors of equipment needs impact on daily production and time parameters for completion of repair/service.
- Must be able to work independently, establish priorities and manage multiple projects.
Required Work Experience:
Minimum of three (3) years’ experience working as an engineer or technician (or similar role) working in a biomedical/imaging service industry/clinical lab setting.
Preferred Work Experience:
Five plus (5+) years’ experience working in a biomedical/imaging service industry/clinical lab setting, with one (1) year being in lead or SME type capacity.
Technical Qualifications:
- Must be able to perform hands-on troubleshooting, preventive maintenance, corrective maintenance, calibration, and repair of laboratory analyzers, automation systems, robotic/sample handling systems, and general biomedical equipment when needed.
- Ability to support analyzer and automation systems that include mechanical, electrical, electronic, pneumatic, fluidic, software, and communication/interface components.
- Ability to read service documentation, schematics, error logs, maintenance procedures, and vendor manuals to diagnose and repair equipment issues.
Ability to serve as the senior technical resource on site for complex equipment failures and mentor Biomedical technicians through repair techniques, troubleshooting methods, and proper documentation.
Physical and Mental Requirements:
- Ability to navigate the facility and individual labs/sites.
- Ability to travel.
- Ability to sit or stand for extended periods of time.
- Ability to lift light to moderately heavy objects. (1-10 lbs frequently, 11-25 lbs occasionally, 26-50 lbs seldomly)
Must be able to work in a biohazard environment and comply with safety policies and procedures outlined in the Environmental Health & Safety Manual.
Knowledge:
- Daily operations
- BME technical expertise
- Working knowledge of clinical lab analyzers, automation platforms, robotics, instrument interfaces, mechanical systems, electrical/electronic systems, fluidics, pneumatics, and troubleshooting methods.
Knowledge of preventive maintenance, corrective maintenance, calibration, parts replacement, service documentation, and equipment downtime escalation practices.
Preferred:
- High-complexity instrumentation/automation for clinical lab settings (i.e., LCMS, large chemistry analyzers, automated liquid handling robots, etc.)
- Knowledge of many different types of laboratory equipment
- Knowledge of electronic theory and technology
- BME and general lab safety
- CMMS
- Basic regulatory requirements (i.e. CAP, NY, ISO, etc.)
Service/PM certification for high-complexity instrumentation
Skills:
- Ability to use computer software packages (word processing, spreadsheets, WO systems, inventory systems, databases, etc.)
- Ability to quickly learn new procedures.
- Ability to evaluate staff
- Solid communication (both verbal and written)
- Ability to diagnose complex equipment failures and perform hands-on repairs under production timelines.
- Ability to mentor, train, and provide technical escalation support to Biomedical technicians.
Ability to partner with laboratory operations, vendors, and engineering teams to resolve analyzer and automation issues quickly and safely.
Education
- Bachelor’s Degree BA/BS in Engineering or related sciences (i.e., electrical, biomedical, or clinical engineering; Analytical Chemistry, Biochemistry, Physics) (Required)
Master’s Degree MS in Biomedical Engineering (Preferred)
Languages
English (Required)
Work Requirements
- Travel Required
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- Minimum of three (3) years' experience as an engineer or technician in biomedical/imaging service industry or clinical lab setting
- Bachelor's Degree (BA/BS) in Engineering or related sciences (electrical, biomedical, clinical engineering, analytical chemistry, biochemistry, physics)
- Ability to perform hands-on troubleshooting, preventive maintenance, corrective maintenance, calibration, and repair of laboratory analyzers, automation systems, robotic/sample handling systems, and general biomedical equipment
- Ability to support systems with mechanical, electrical, electronic, pneumatic, fluidic, software, and communication/interface components
- Ability to read service documentation, schematics, error logs, maintenance procedures, and vendor manuals to diagnose and repair equipment
- Ability to serve as senior technical resource, mentor technicians, and provide escalation support for complex equipment failures
- Ability to work in a biohazard environment and comply with Environmental Health & Safety policies
- Ability to travel (travel required)
- English language proficiency
- Ability to use computer software packages (word processing, spreadsheets, work order systems, inventory systems, databases)
- Five plus (5+) years' experience in biomedical/imaging service or clinical lab setting, with one (1) year in lead or SME capacity
- Master's Degree (MS) in Biomedical Engineering
- Experience with high-complexity instrumentation and automation (e.g., LCMS, large chemistry analyzers, automated liquid handling robots)
- Knowledge of electronic theory and technology
- Experience with CMMS
- Familiarity with regulatory requirements (CAP, CLIA, NY, ISO)
- Service/PM certification for high-complexity instrumentation
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
