Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
-To ensure that billing is produced on time and accurately, against the right account, is sent to the required recipient along with any required supporting detail.
· Set up billing records in an accurate and timely manner. This must include a review of the details proposed for completeness and gross error. Review any special account notes or instructions and amend the data where necessary. Escalate where required.
· Maintain billing records. This includes but is not limited to; site address, ‘invoice to’ location, analysis codes, finance contract number, device and meter contacts, and consumable details.
· Expire records, block from further service/toner and bill final reads.
· Investigate and close out customer complaints, escalated issues and queries in a timely and professional manner. Engage with customers both via email and over the phone to help solve their queries.
· Process meter corrections and sundry invoices according to agreed process, accurately and in a timely manner.
· Escalate issues to the Team Leader as required
· Support team members in times of high workload and leave by taking on additional territories, accounts or tasks.
· Reinforce a positive culture with customer, efficiency and accuracy at its heart
To be successful in this role:
Candidate Requirements:
· Intermediate knowledge of Excel
· Good communication skills
· Good numerical skills
· Ability to work independently and as part of a team
· Ability to investigate and resolve complex billing issues
· Determination to get the job done
· Good attention to detail
· Previous customer service /administration experience
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Fixed Term (Fixed Term)Skills Required
- Intermediate knowledge of Excel
- Good communication skills
- Good numerical skills
- Ability to work independently and as part of a team
- Ability to investigate and resolve complex billing issues
- Determination to get the job done
- Good attention to detail
- Previous customer service or administration experience
What We Do
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere. With cultivated knowledge and organisational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimise business performance. Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD). For further information, please visit www.ricoh.com.au or contact us at: [email protected]
