Billing Team Lead

The role sits in the Shared Service Center and provides services for several XR Extreme Reach markets. This is a challenging role requiring excellent communication skills and relationship building. The role requires a very hands on approach with a considerable emphasis on organization and diligence, and the ability to follow processes.

The Billing Team Lead must be able to manage multi ledgers and keep key stakeholders informed of progress and queries.

The Billing Team Lead will be expected to work closely with the appropriate teams within finance centrally and each country to deliver results on target. Providing an efficient and accurate finance function

Job Responsibilities:

The Billing Team Lead’s primary responsibility is to lead the AR function within the SSC to:

● Drive improved performance in billing activity, in terms of greater accuracy and increased cash inflows.

● Maintain a solid master data environment with adequate controls and links to source of truth systems, such as A5 and Salesforce.

● Be the key link between internal stakeholders, systems, and the SSC AR team.

● Drive to implement best practice processes within the SSC that should be replicated across other finance teams in the business. SSC should be seen as the leader in how processes are undertaken across the business.

● Deliver best in practice AR processes for Extreme Reach

● Handle collections and cash applications activities and team management as and when required/as backup.

Lead the AR team

● Train and develop the AR team to undertake all AR processes successfully and in line with agreed SLA’s.

● Ensure cross training is completed to enable back-ups so tasks are appropriately resourced.

● Complete performance monitoring and appraisal process for AR team members.

Establish KPI’s to track AR performance

● Define the key KPI’s for AR.

● Utilizes the KPI’ to identify areas for improvement across AR functions.

● Implement changes to improve performance against the KPI’s.

Act is a leader / key contributor is projects, including finance projects and business wide projects, to ensure the impacts on AR are understood and processes are established:

● Acting as a key lead in Finance Systems projects where system changes are introduced for AR.

Supporting Finance managers to

● Improve AR performance in their markets.

● Bring changes to AR processes in a consistent way.

Oversee month end close to ensure AR deadlines are met

● Support the AR team’s activities providing technical guidance and practical input where required.

● Standardise month end processes across the markets supported by the SSC.

● Identify bottlenecks in processes and remove these with support from Finance Managers, Group Financial Controller.

Additional Responsibilities

● Maintain personal and professional development to meet the changing demands of the job

● Continually make recommendations for the development of process by working in partnership with key stakeholders

● Work on other tasks and ad-hoc projects, as assigned by the Group Financial Controller or EU Finance director

● Responsible for maintaining ethical standards of the business including minimising the environmental, health and safety risks in the workplace and responsible for reporting potential risks, real accidents and near misses to relevant managers

● Champions, supports, and participates in the businesses team working activities

Teamwork

● Work proactively, positively, and collaboratively with employees and customers at all levels to ensure constructive team working and problem solving

● Exhibit strong team membership behaviour - i.e., are collaborative, ethical, respectful, use effective communication skills, proactively manage conflict to get the right results, use superior influencing skills, escalate issues appropriately

● Use initiative to proactively resolve key operational issues. Work constructively across the business to achieve the right outcomes. Raise concerns appropriately and in a timely manner

● Willingly and proactively share information and knowledge for the benefit of the business

● Exhibit a strong, positive culture that promotes respectful behaviour

● Education & Professional Experience

Internal Stakeholders:

● Finance and Administration Teams

● Senior Management

● SSC Teams

● Sales and Account Management

External Stakeholders

● XR Extreme Reach customers

● Sound understanding of financial processes

● Proven experience of working to tight deadlines and being able to prioritize multiple tasks

● Sound knowledge of Microsoft Office, Advanced level excel essential

● Knowledge of SAP B1 or Oracle NetSuite preferred

● Experience of negotiating with key stakeholders

● Excellent organizational skills

● Ability to resolve problems with a resilient disposition

● Sound communication and negotiation skills

● Fluent English is a must

● College or university degree is a must

● SSC experience is an advantage

● Previous experience is essential, 3-5 years of experience in Billing (Accounts Receivable) and/or Collections, Cash Applications is required

● Experience in other Finance areas is an advantage

● Experience in people management is required

● Additional language knowledge is either required (dependent on the tasks, market, and language availability in the team), or an advantage (will not be used for now during work)

● Strong team player with ability to work with remote and international teams

● Highly organized, structured and process-oriented, with great attention to detail, accuracy, and consistency

● Excellent communication skills, both oral and written English

● additional European language knowledge is an advantage

● Positive, can-do attitude, problem solver, inspiring and energetic

● Able to communicate effectively at all levels within a large organization

● A quick learner who enjoys overcoming challenges, resolving issues, or escalating as needed

● Proven relationship building skills