Billing Systems & Migration Senior Analyst

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

This is a hybrid role encompassing support for operational bill cycles as well as project management and leadership to facilitate system implementation and business process optimization. The project management focus is on billing systems; however, given the extensive integration of billing, time management and ERP environments, the scope of this role will also extend to other related projects as directed by management.

Responsibilities

• The Billing Systems & Migration Senior Analyst (BMA) will work on legacy Billing System migrations and integration into the new Billing and ERP Systems.
• The BMA will work with multiple 3rd party vendors supporting the migration efforts.
• Assist the day-to-day Billing Operations with any post migration production tickets.
• The BMA can work on many different project/products simultaneously. It is expected the BMA gain a deep understanding of data, systems and processes aligned to those projects/products.
• The BMA will work on ongoing Billing Enhancements to Services.
• All processes and requirements documentation related to the project/product that the BMA is assigned to will be created, edited, and reviewed by the BMA
• Documentation needs to follow all company guidelines and be correct to all project requirements, this can include external standards which will be externally audited to ensure conformity to the standard.
• Primary BMA on the Billing System migration project and will participate in multiple weekly meetings, participate in requirements gathering, design review, provide legacy system data to appropriate Enterprise Business Systems (EBS) members and 3rd Parties, assist in data mapping, run test cycles, and conduct deep analysis of test results for accurate billing needed for Go Live.
• Monitor post migration billing accuracy in production.
• Manage post production tickets working with both EBS and 3rd parties and track the tickets through resolution.
• Manage Billing enhancements for new and existing products by working with Contract Admin, Product, and FP&A to build new Sales Items and integrate into the Billing System.
• Work on special projects including and not limited to customer and billing data integrity, identifying efficiencies in Billing processes, and alignment with Global Billing processes.
• May work on multiple billing projects with Billing Operations Mgmt and in multiple divisions at the same time.
• Set work plans, delegate tasks and manage the performance of cross functional team members to ensure alignment in achieving project goals and objectives
• Develop and document policies, procedures and internal controls for both the operation of specific systems as well as the related business processes
• Provide regular feedback on the status of key projects to executive management including the development of dashboards and other summary information
• Work with other teams, particularly Enterprise Business Systems (EBS) and Product Management, to establish strategic objectives such as efficiency maximization and work with those teams to develop the plans and projects required to achieve those objectives

Qualifications

In order to be successful in this role, the candidate will need to meet the following requirements:

• Extensive experience implementing complex billing and related operational systems spanning design, architecture, development and implementation
• The ability to identify opportunities to leverage synergies within and across systems and business processes and translate these opportunities into actionable projects
• A detailed understanding of data analysis processes and the ability to apply that understanding to drive the integration of multiple platforms and business processes across operations, sales (CRM), finance, accounting, billing and supply chain
• A thorough understanding of project configuration, project management and the related metrics, KPIs and reporting tools required for management of complex projects
• A working knowledge of the accounting principles relevant to customer billing and associated revenue treatment is highly desirable in order to enable the candidate to establish system requirements that will appropriately support both operational business needs and the compliance obligations of the company.

Qualifications

• 12+ years experience in a dynamic, complex billing and time management environment with demonstrated success in working across functional teams to successfully deploy new systems
• Detailed knowledge of industry services and related inputs for accurate billing, i.e., service offerings, customer data, billing inputs

Desired Qualifications:

• Specific experience with relevant systems including Expedite Commerce, Salesforce and Workday is highly desirable

Education and Certifications:

• Bachelor’s in Business, Communications or equivalent work experience preferred.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.