Billing Systems Analyst

Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

A Billing System Analyst plays a key role in delivering quality, on-time billing reports and invoices to our customer base. CSG’s Managed Service solution consists of processing and support services coupled with required production system duties. The role is a comprised of a mixture of IT software and billing responsibilities and provides a good space for development of customer communication, problem solving and IT analytics.

We are looking for a Billing Systems Analyst who will:

• Support Managed Service customers
• 1st level of escalation for production incidents requiring sound problem solving and time management skills
• Responsible for billing schedules and procedures, processing and analyzing data
• Monthly activities scheduling with internal and external teams.
• Billing Software use
• Bill cycle file processing, monitoring and resolution of issues
• Producing and analyzing billing reports while independently interacting with the Managed Service customers
• Maintain customer data in oracle database

Is this opportunity right for you? We are looking for candidates who:

• Education: College degree or equivalent in Information Technology related field is preferred
• ITIL accreditation will be an advantage
• 2-3 years of work experience in telephony wholesale or retail billing
• Able to communicate in English (Advanced), Spanish (Advanced) and one additional language is preferred (Portuguese)
• Linux knowledge
• Computer savvy and proficient knowledge of Word and Excel programs
• SQL skills are advantageous
• Perl knowledge is a plus
• Solid working knowledge of telephony definitions, industry terms and technologies
• Good working knowledge of customer requirements

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Location(s):

Brazil Remote